Club Himalaya
Hotels / Resorts / Restaurant

The hotel offers a rare blend of nature and modern amenities and has become synonymous with Nagarkot. Each room opens to a private balcony, where one can view the most splendid sunrise and sunsets. The interior is traditional and simple yet stylish and elegant. Club Himalaya's comfortable accommodation, cozy ambiance, delicious food and the welcoming and gracious staff creates a true 'comfort above the clouds' experience.

Club Himalaya is a place to relax your mind and body, to get in touch with nature, experience Nepali hospitality, and escape the hectic demands of the city life all in the comfort of a superb resort in a magnificent setting. Club Himalaya is for high altitude adventurers a place to acclimatize; for philosophers, a place to listen to the sounds of silence; and for honeymooners, a setting to romance with nature.

Resting on a single independent hill called the Windy Hill, Club Himalaya has become the pride of Nagarkot. Besides the fresh air and peaceful atmosphere, we offer you fine dining, superb facilities, outdoor activities to bring you closer to nature, and services to cover your business and conference needs We welcome you to lose yourself in its lush greenery, listen to the sounds of the silence and commune with nature high up on a ridge and enjoy our unparalleled hospitality.

The hotel is managed by Ace Hotels & Resorts: a local, family owned chain of hotels with 40 years of experience in the hospitality industry.

Executive Sales and Reservation

Views: 1055 | This job is expired 4 months, 3 weeks ago

Basic Job Information

Job Category	:	Hospitality
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Dec. 15, 2024 23:55 (4 months, 3 weeks ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Interpersonal Skills Attention to Detail Communication Problem-Solving Skills Work Under Pressure

Other Specification

Requirements:

Bachelor degree in BHM, business, marketing, or related field1-2 years of experience in sales or customer service
Knowledge of IDS is preferable
Excellent communication and interpersonal skills
Proficient in Microsoft Office and other sales software
Ability to work well under pressure
Strong problem-solving skills
Ability to multitask and prioritize tasks
Ability to work flexible hours, including evenings and weekends

Job Description

The Sales Reservation Executive is responsible for managing and maximizing hotel bookings and revenue. This includes responding to client inquiries, converting leads into confirmed bookings, assisting with sales strategies, and ensuring exceptional customer service to drive hotel sales and guest satisfaction. The role combines responsibilities in both sales and reservations, requiring strong communication, organizational, and problem-solving skills.

Responsibilities:

Handle all incoming reservation requests, including phone calls, emails, and online booking platforms, ensuring prompt and accurate booking confirmation.
Monitor room availability and ensure that reservation systems are updated regularly to reflect real-time availability and rates.
Follow up with prospective clients, send reminders for booking confirmations, and provide additional information to ensure their reservations are secured.
Provide excellent customer service by addressing reservation inquiries, handling special requests, and resolving booking issues promptly.
Maintain communication with guests before, during, and after their stay to ensure satisfaction and loyalty.
Address any issues or complaints related to bookings, cancellations, or modifications in a timely and professional manner.
Assist in executing sales campaigns, seasonal offers, and promotions to boost occupancy and revenue.
Assist in gathering information on market trends, competitor pricing, and customer preferences to inform sales strategies.
Provide feedback and insights to the marketing team to create attractive sales materials, advertisements, and online content.
Regularly report sales performance, occupancy rates, and booking trends to the sales and management teams.
Ensure the correct room rates, special offers, and promotions are loaded into the system and updated regularly.
Coordinate with the front desk team to ensure seamless check-in and check-out for guests, especially for group and VIP bookings.
Maintain and generate daily, weekly, and monthly reports on reservations, occupancy, and revenue.
Establish and maintain relationships with corporate clients, travel agencies, event planners, and other potential partners to secure repeat business.
Participate in training and development programs as needed.
Attend sales meetings and training sessions as required
Setting sales goals and developing sales strategies.