MachNet Technologies

Software Companies

Executive-Customer Success

Views: 798|Published on: Apr 22, 2022

IT & Telecommunication

Mid Level

Full Time

Vacancy: 1

Dillibazar, Kathmandu|

Experience: Not Required|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Role

We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team. As a Customer Success Executive, you will closely work with our clients to develop and maintain long-term business relationships by serving as an internal advocate and client liaison. You are expected to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. Ensuring high levels of customer satisfaction, renewals, upsell and growth opportunities from clients will be your primary goal. The customer support executive will work closely with our Clients alongside Sales, Compliance, Customer Support, Product and Finance teams to ensure our products are delivered successfully.

Requirements

Build close relationships with Clients, help them with issues, and continually support them with a positive, customer-centric attitude.
Become an expert in our product and work closely with customers to ensure that they are effectively leveraging our product and finding value in our services.
Keep records of customer interactions, transactions, comments, and complaints.
Work closely with internal departments(Sales, Compliance, Finance, Compliance, Customer Support etc.) to ensure an exceptional experience for our clients and resolve any issues.
Be a customer advocate while capturing customer feedback and report requests to respective departments(Product, Compliance, Finance etc.)
Efficiently manage time to focus on up sales and educate customers on the flexibility and capabilities of our product so customers are encouraged to continue using our services.
Help maintain a revenue base by managing account retention and renewal
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Help drive revenue through increased product adoption and usage
Report to senior management as required.

What are we looking for

Bachelor’s degree in Business, Technology or related field
Customer orientation and ability to adapt/respond to different types of characters
Strong verbal and written communication skills in English
Team player with an ability to multitask, prioritize items, and manage time effectively
Have excellent communication, organization, and time management skills, with the ability to actively engage with a diverse portfolio of clients.
Technical background with an experience in web technologies is preferred.
Familiarity with CRM systems and practices

What do we expect

Excellent communication - Clear and comprehensive verbal and written communication within and across diverse teams and varied skill levels.
Ownership - We are committed to our responsibilities and do everything we can to excel at them. We expect all our team members to do the same and speak up when required.
Technical Acumen - APIs are our product. We want you to be comfortable using postman, walk our teams and clients on our API solution and have the technical acumen to work and earn the trust of our developers.
Adaptability- You need to be fast and comfortable working in a high pace environment. As required, you should be able to both think deeply and think widely.
A true team player- We work hard and play hard. We love our new members to come and inspire us to have fun and build world-class products. If we are not having fun building, we are not doing something right.
Student mindset – We are still scratching the surface in this FinTech domain and there is so much to learn. Ability to unlearn and relearn as the world changes are the key to excel.

Life at Machnet

You’ll work with a talented team in Nepal and globally on building innovative cross-border payments products
Your work and product is at the bleeding edge of fintech innovation and will have a direct impact on making the payments world a better place
You’ll use creativity to solve new challenges and problems. There will never be a dull day
You gain both technical and non-technical product knowledge and will play a key role in sharing product knowledge across teams
You will have unlimited career growth as we are very ambitious with our future plans
Competitive salary and potential equity in a US-based company that is aiming to make a dent in the Fintech space

Benefit

Competitive salary and comprehensive Health Benefit
Home Office Set up
Training and Development
Recognition Framework
Stock Options
Social Security Fund
Accidental and Medical Insurance

Diversity and Equity

Machnet is committed to having a workforce that is reflective of the diversity within Nepal and Globally. We encourage applicants from racialized communities, indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contributions to the diversification of Machnet.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Apr 29, 2022

About the organization

MachNet Technologies

Software Companies

Bishalnagar, Near Finland Embassy

Machnet is a next-generation Payment as a Service platform, providing advanced solutions to companies for accelerating their financial innovation. We are a team of dedicated FinTech professionals with a mission to enable access to the global financial system. Our all-in-one payment, compliance, payment, and payout infrastructure is reimagined and built for remittance and cross-border businesses.

Our simple and feature-rich powerful Payment-as-a-service API helps companies build, launch and scale their cross-border business to collect payments from all US states, disburse payments in 119+ countries, fully compliant infrastructure and build in fraud prevention solutions.

Machnet was founded by a team with deep fintech and financial services experience. We have raised $2M+ to date from angel investors and venture capitalists.