WorldLink is the largest broadband service provider in Nepal employing over 5,000 people and connecting over 750,000 households over its own nation-wide, state-of-the-art optical fiber network. Today, over 3.4 million netizens use WorldLink to access the Internet, representing around one-third of all active Internet users in the country. Around 1.75 million TV viewers use WorldLink’s IPTV services to watch live TV and video-on-demand entertainment. Established in 1995, WorldLink is a rare success story of patience, perseverance and persistence in Nepal. As a result, WorldLink has attracted the largest foreign private equity investment in Nepal, with investments from BII and Dolma Fund.

WorldLink is the largest broadband service provider in Nepal employing over 5,000 people and connecting over 750,000 households over its own nation-wide, state-of-the-art optical fiber network. Today, over 3.4 million netizens use WorldLink to access the Internet, representing around one-third of all active Internet users in the country. Around 1.75 million TV viewers use WorldLink’s IPTV services to watch live TV and video-on-demand entertainment. …

Enterprise Support Representative

Views: 1773 | This job is expired 1 week, 1 day ago

Basic Job Information

Job Category	:	IT & Telecommunication > Customer Support, Desktop Support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 12 ]
Employment Type	:	Full Time
Job Location	:	Dharan, Damak, Baglung, Kawasuti, Kapilvastu, Dadeldhura & Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Sep. 11, 2024 23:55 (1 week, 1 day ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Customer Handling Customer Support Customer Care Network Troubleshooting Networking Skills

Other Specification

Bachelor’s Degree in any discipline with 2+ years of experience in support function.
Experience with a diverse range for Monitoring Suites not limited to Nagios & Cacti
Good problem management, troubleshooting and analytical skills.
Highly motivated and able to meet scheduled deadlines in a fast-paced, service-driven environment.
Proven strong customer service oriented.
Willingness to undertake additional projects and responsibilities.
Flexibility with working hours (On / Off hours as required)
Willing to visit customers extensively (for meetings & troubleshoot)
Ability to communicate and engage effectively, verbally and in writing, in English with customers and colleagues.
Should have Two wheeler.

Job Description

Solve customer’s technical issues remotely or on-site. Ensures customer satisfaction with follow ups by visits & calls.
Ability to handle the task of Link Provisioning & VLAN Configuration.
Handle level-appropriate customer support requests via ticket system.
Create and maintain customer loyalty by serving customers above and beyond their expectations.
Respond to customer's enquiries relating to information, and fault calls resolving as many queries as possible on the first interaction.
Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
Identify and escalate problems affecting a number of customers or influencing the timely resolution of customer’s enquiry. This would include escalations to the team leader and other support, sales, or resolver groups as appropriate.
Engagement in additional projects or areas of responsibility that will improve the team's performance.
Proactively contribute to the sub-ordinates and the achieve teams & department goals.
Other responsibilities as assigned by the supervisor.

This job has expired.