Job purpose: To receive design files from Purnaa’s customer and create digitized embroidery files in a high quality, accurate, and timely manner.

Key Responsibilities and Accountabilities:

Digitize Embroidery Files

• Receive digital art files from either Purnaa's Customers, Sales Team members, or Project Managers.
• Within 48 hours, digitize art files using Melco Design Shop V11 software or equivalent and provide these files to the Embroidery Technician.
• Test newly digitized designs to ensure they meet customers’ quality expectations.
• Work in coordination with Project Manager & Sales Team.

Create Samples

• Create Samples for Purnaa's customers that are attractive, high quality, and easily produceable.
• Troubleshoot difficult designs or quality issues to ensure that customers expectations are met.

Embroider Purnaa Products

• Alongside the Quality Control (QC) department, understand the quality and design requirements of the product.
• Embroider products to meet customer quality and timeline requirements.
• Quality check embroidered products and problem solve any issues that arise.
• Provide feedback to the Digitizer to improve the quality of files received.

Develop Embroidery at Purnaa

• Learn about the equipment’s capability and make sure it is used to the fullest potential.
• Provide suggestions for how to expand the embroidery department’s capabilities.
• Provide suggestions for how to improve standards and processes.

Serve as a backup to the Printing Technician

• When the Printing Technician is unavailable, serve as a backup technician on all equipment including but not limited to: industrial printer, sublimator, heat presses, and laser engraver.
• Cross train Printing Technician to be able to serve as an Embroidery Technician.