About the job

Join Us as an Email/Chat Support Specialist!

Are you passionate about providing exceptional support through written communication and building strong relationships with clients? We’re expanding rapidly and looking for an Email/Chat Support Specialist who can turn every interaction into a positive experience!

About the Role:

As an Email/Chat Support Specialist, you’ll be at the forefront of our client interactions, ensuring they receive fast, helpful, and efficient support. You’ll play a key role in addressing their inquiries, resolving their issues, and contributing to our excellent reputation for customer care.

Key Responsibilities:

• Deliver outstanding customer service via email and chat, ensuring timely responses to inquiries and concerns
• Foster strong relationships with clients by understanding their needs and providing personalized support
• Troubleshoot client issues efficiently, ensuring timely and satisfactory resolutions
• Gather client feedback to help improve our services and processes, contributing to continuous enhancement
• Collaborate with team members to share insights and develop best practices for exceptional customer support

Qualifications:

• 1+ years of experience in customer support or a related role
• Excellent written communication skills with a strong focus on providing helpful and concise responses
• Experience with customer support tools such as Zendesk, Freshdesk, or similar (preferred)
• Ability to remain calm and effective in written communication, even in challenging situations
• Familiarity with eCommerce and CRM systems (preferred)
• Proficient in Excel or Google Sheets for tracking and reporting

Internet Requirements:

• Personal PC or laptop (atleast i5 processor or its equivalent)with a minimum of 15 Mbps for both upload and download speeds

Perks & Benefits:

• Up to $4USD per hour
• Paid Time Off
• Health Insurance + Dental Coverage
• Performance-Based Incentives
• Permanent, full-time remote setup

Note: Only applications submitted through the provided link will be considered.