We are seeking a Duty Officer to assist the Operations Manager in overseeing day-to-day operations. The ideal candidate will be responsible for ensuring smooth workflow, managing staff, handling customer concerns, and maintaining quality service standards.

Key Responsibilities: 

• Operation Management – Assist in show planning, monitor auditorium setup, supervise staff, manage cash, stock, hygiene, and maintain checklists.
• Food & Beverage – Order stock, oversee food quality, minimize wastage, and ensure SOP compliance.
• Complaint Handling – Address customer concerns, gather feedback, and escalate issues when necessary.
• Repair & Maintenance – Monitor and maintain theater equipment, ensuring smooth operation.
• Meetings & Coordination – Lead operations in the manager’s absence, conduct briefings, and coordinate with vendors and customers.
• Training & Development – Train staff on SOPs, customer service, and workplace safety.
• Theater Management – Maintain projection records, supervise cleanliness, and ensure service quality.
• Documentation – Keep records of cash, stock, staff, contracts, and vendor agreements.

Note:

Duty officers should handle the shift, and they must properly communicate with each other and the Operations Manager regarding small-to-small work progress, issues, and other matters related to daily operations.