Professional Visa and Education Services

Immigration & Education Consultancy

Communication Officer

Views: 68|Published on: Jun 08, 2026|

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Beside Everest Bank, Gairidhara, Kathmandu|

Experience: Less than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a proactive, detail-oriented, and customer-focused Communication Officer to join our team. The successful candidate will be responsible for managing client communications, collecting and verifying documentation, maintaining records, and supporting visa processing activities. This role is ideal for individuals with strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

Communicate with clients via phone, email, and in-person meetings regarding visa application requirements and updates.
Understand client requirements and provide accurate information regarding documentation and application procedures.
Guide clients in preparing, organizing, and submitting required documents.
Verify the accuracy, completeness, and authenticity of submitted documents.
Prepare, organize, and maintain application files and supporting documentation.
Ensure all documentation is submitted within required timelines and quality standards.
Maintain accurate records of client interactions and application updates in the CRM system.
Build and maintain positive relationships with clients through professional communication and follow-up.
Respond to inquiries and resolve client concerns in a courteous and timely manner.
Prepare reports, documentation records, and administrative updates as required.
Conduct research and gather information related to visa requirements and documentation procedures.
Ensure confidentiality and proper handling of client information and records.
Support the team in achieving service quality standards and operational targets.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Less than 1 year

Other Specification

Required Qualifications:

Bachelor's degree completed or currently pursuing in Management, Business Administration, Humanities, Social Sciences, or a related field.
Fresh graduates are encouraged to apply.

Experience Requirements:

0–1 year of experience in customer service, administration, documentation, communication, front desk, client support, or a related field.
Previous experience in visa consultancy, educational consultancy, documentation handling, or customer service will be an added advantage.

Additional Requirements:

Fluency in written and spoken English.
Strong interpersonal and client-handling skills.
Ability to maintain confidentiality and professionalism at all times.
Willingness to learn visa documentation and processing procedures.

Note:

Early morning shifts are required (Mandatory)
Must own and be able to commute using a 2-wheeler (mandatory)

Skills Required

Required skills for this job

Communication

Work Under Pressure

Multitasking

Time Management

Customer Service

Documentation

Consulting

Attention to Detail

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Jun 23, 2026

About the organization

Professional Visa and Education Services

Immigration & Education Consultancy

Thapathali, Kathmandu, Nepal

Established in 2015, Professional Visa and Education Services (ProVisa) is an Australian- owned company with a proven track record of providing exceptional migration and education services in Australia and overseas. With over 1,500+ clients assisted successfully,

ProVisa has built a strong reputation through its commitment to excellence and customer satisfaction.

We are now expanding our Nepal office and looking for full-time, energetic, and motivated team members to join us.

Learn more about us: https://www.provisa.com.au/

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