• Report the performance of the other project staff
• Data validating and quality checking
• Schedule work hours and shifts and coordinating job rotation and cross-training 
• Identify and resolve workplace problems, including tardiness or absenteeism
• Provide the training and guidance of process technics and optimizations to workers
• Help the team understand performance targets and goals and operationally work with the team to accomplish the project goals
• Provide real-time feedback on worker performance
• Share company updates, financial results, and new objectives with team members
• Submit comprehensive report to BPO head every end of the month
• Maintain day-to-day project expenses and timely coordinating with the head office to collect necessary goods to run project smoothly
• Manage project within in allocated budget
• Maintain safe and healthy work environment by enforcing organization standards, adhering to legal regulations
• Communicate with customer for operation level requirement
• Provide daily reports and activity updates to Head of BPO
• Resolve emergencies such as a quality or a customer problem
• Provide support to sales department for project costing and schedules Along with Head of BPO
• Supervise staff planning in coordination with Head of BPO
• Travel Outside the valley according to the project requirements

If you are confident that you are ready to work with a challenging & winning Global team (MNC), please apply today.