Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more.

We offer payment solution to over hundreds of merchants across Nepal and provide seamless payments using ebanking, smart banking, cards, and wallet. Being not just limited to mobile app users, Khalti has more than 8000 POS and Agent Network providing Khalti services to end users.

Khalti is home to some of the brightest minds in the country, which includes a team of highly skilled developers and interactive marketers. Our solution-oriented approach makes us reliable for any and all kind of service you might require from Khalti with the best user experience possible.

Our goal is to simplify lives of people by bringing financial inclusivity to every individual in Nepal and take the payment industry from offline to online through best practices.

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more.

We offer payment solution to over hundreds of merchants across Nepal and …

Dispute Resolution Manager

Views: 1290 | This job is expired 10 months, 4 weeks ago

Basic Job Information

Job Category	:	Others
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Aug. 09, 2023 23:55 (10 months, 4 weeks ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Negotiation Verbal Communication

Other Specification

Bachelor's degree in finance, business administration, or a related field. Additional certifications in risk management or dispute resolution are a plus.
Knowledge of payment networks, digital frauds, and chargeback procedures.
Excellent analytical skills and attention to detail to investigate and resolve complex disputes effectively.
Strong communication and negotiation abilities, with a focus on customer satisfaction.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Familiarity with data analysis tools and reporting techniques is beneficial.
Proven experience in a similar role within the fintech or financial services industry, with a strong understanding of dispute management processes and industry regulations.

Note

Male candidates are highly encouraged to apply

Job Description

Dispute Resolution:

Investigate and analyze customer disputes related to financial transactions, including but not limited to payments, chargebacks, and fraud cases.
Collaborate with customer support, operations, and compliance teams to gather relevant information and evidence to assess the validity of the disputes

Compliance and Regulation:

Ensure all dispute resolution processes and actions comply with relevant industry regulations, payment network rules, and company policies.
Stay updated with the latest regulatory changes and ensure the company's practices align with legal requirements.

Customer Communication:

Communicate with customers professionally and empathetically, keeping them informed about the status and progress of their dispute resolution.

Risk Management:

Identify potential risks associated with disputes and take proactive measures to minimize losses and fraud.

Process Improvement:

Continuously review and optimize dispute resolution processes to enhance efficiency and accuracy.
Collaborate with cross-functional teams to implement automation and other technological solutions for dispute management.

Reporting and Metrics:

Maintain comprehensive records of dispute cases, including resolutions, outcomes, and trends.
Prepare regular reports and present key metrics to management for performance evaluation.

Team Management:

Lead and mentor a team of dispute analysts, providing guidance and support to ensure effective dispute resolution.

This job has expired.