American Mission Association

Deputy General Manager

American Mission Association

Deputy General Manager

The American Mission Association (AMA) was founded in 1956 to support the morale and well being of the international community living in Kathmandu. As a member organisation our Core Purpose is to serve our members. The AMA is their club and primarily a welfare facility for international staff of all nations to be able to connect, network and well as maintain a healthy balanced lifestyle whilst living in Kathmandu. So our team of staff at AMA are very much in the business of hospitality and customer service of the highest international standard.

Deputy General Manager

Views: 1887 | Apply Before: 3 weeks, 5 days from now

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 21, 2020 23:55 (3 weeks, 5 days from now)

Job Specification

Education Level : Bachelor
Experience Required : More than 5 years
Professional Skill Required : Employee Onboarding Training And Development Management Account Coordination Account Management Spreadsheets
Other Specification
  • Bachelor’s degree level qualification in business administration or similar with minimum 6 years of work experience in a relevant field
  • Fluency in written and vocal English language & strong communication skills
  • Experience in customer services to International clients, preferably with experience working overseas or in an international environment
  • Highly Competent in Microsoft Office applications
  • Good commercial awareness and financial acumen
  • Understanding of Recreation & Hospitality market

Values and Characteristics

  • Self-Starting and demonstrate initiative
  • Innovative and passionate about excellence
  • Strong communication skills
  • Good time management
  • Strong Interest and knowledge of recreation & leisure industry
  • Motivated and energetic person with strong communication and social skills
  • Innovative and creative thinker, open to new ideas and driving change & excellence

Job Description

The Deputy General Manager reports directly to the General Manager (GM) and is responsible for providing support in managing day-to-day operations across multiple cost centers and locations. Directly coordinate activities and operations to maximize AMA’s potential, relating to guests, employees, and US mission personnel.  He or she is responsible for all aspects of operations and provides support to the General Manager. Ensuring compliance with local regulations, and that policies and procedures are adhered to.

Duties & ResponsibilitiesAssist the GM with day-to-day operations

  • Assign duties to HOD’s and observe performance to ensure the adherence of AMA policies and operating procedures
  • In coordination with the GM, develop strategies for growth and operating procedures
  • Perform the duties of General Manager in his/her absence

Financial Oversight

  • Ensures that the AMA operates in a fiscally responsible manner and in accordance with Generally Accepted Accounting Procedures and allocable US and local laws
  • Monitors on-going fiscal performance of the AMA, making recommendations and adjustments as necessary to ensure the organization’s financial health
  • Assist the GM in developing new or current cost centers to maximize profitability, performance, and member satisfaction
  • Recommend to the GM ways to improve the operation and maintenance of the facilities

General Administration

  • Monitor guest feedback and assist in timely resolution of guest complaints
  • Assist the GM in performing HOD meetings or conduct the meeting in absence of the GM
  • Assist GM in key property issues including capital projects and refurbishment
  • Assist in wage scale surveys
  • Perform daily, weekly, and monthly property inspections
  • Ensure property, grounds, and work areas are maintained to standard
  • Oversee Communications and events coordination to ensure professional delivery and implementation
  • Collaborate with the GM and HOD’s

Staff management

  • Assist GM in managing the performance evaluation cycle including up to date Job Descriptions, Personal Objectives and Goals setting and performance appraisals
  • Responsible for team morale, promote AMA values and ensure staff are aware of and adhere to all AMA polices including excellent financial compliance
  • Oversight of central attendance and leave records
  • Nurturing positive working relationships with staff
  • Keep abreast of changes in local labor law and update the AMA Employee Handbook accordingly
  • Work with HOD’s to assess the operational efficiency of cost centers are achieved


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