Receptionist

GoGo Nepal

Kathmandu, Nepal

Key Skills: Public Relations Management Communication Verbal Communication Interpersonal Skills

This job is expired 2 years, 5 months ago

Data Entry/CSR/Receptionist

Basic Job Information

Job Category	:	Secretarial / Front Office / Data Entry
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 5 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 16, 2022 23:55 (2 years, 5 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Public Relations Management Communication Verbal Communication Interpersonal Skills

Job Description

Greet and welcome guests as soon as they arrive at the office.
Direct visitors to the appropriate person and office.
Answering, screening, and forwarding incoming phone calls.
Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
Provide basic and accurate information in person and via phone/email.
Receive, sort, and distribute daily mail/deliveries.
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
Order front office supplies and keep an inventory of stock.
Update calendars and schedule meetings.
Other responsibilities are instructed by the managementMaintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Gathering invoices, statements, reports, personal details, documents, and information from employees, other departments, and clients.
Scanning through information to identify pertinent information.
Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
Creating accurate spreadsheets.
Entering and updating information into relevant databases.
Ensuring data is backed up.
Informing relevant parties regarding errors encountered.
Storing hard copies of data in an organized manner to optimize retrieval.
Handling additional duties from time to time.