daraz

CXP Lead

daraz

CXP Lead

Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of ~50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do business anywhere'. As part of the Alibaba ecosystem, we are leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payment and logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region and to fulfill our promise to offer our customers the best selection of products with a high level of convenience.

We currently have approximately 3,000 employees in across countries and business units.

Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of ~50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do …

CXP Lead

Views: 814 | This job is expired 2 weeks, 4 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 06, 2021 23:55 (2 weeks, 4 days ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Communication Problem Solving Microsoft Office Suite Analytical

Job Description

  • Work on clear and impactful projects to improve customer experience
  • Work with Heads of functional departments to initiate, plan and execute CXP plan projects
  • Coordinate and follow up with functional teams to ensure that all projects are delivered on-time, within scope and budget
  • Identify bottlenecks in interdepartmental processes and improve/streamline such processes
  • Track project progress; identify, report and resolve issues and risks in order to launch initiatives on time and smoothly
  • Identify new areas of growth or service improvement
  • Work with our international teams to learn and implement best practices
  • Challenge the status-quo such as current systems and processes to identify short- and long-term improvement opportunities
  • Report and escalate issues / problems to management as needed
  • Drive collaboration and positive relationships between functional departments within Daraz in order to meet common business goals
  • Drive major customer-focused projects such as NPS and CSAT within the CCO Team
  • Identify skill gap, work on skill and capabilities development plan, execute such plans to enhance knowledge, skill and abilities of the team members across the departments
  • Actively coordinate with regional team to devise impactful projects, exchange learnings and execute

Requirements

  • Minimum Bachelor’s Degree with minimum 1-2 years’ experience in relevant field
  • Proactive and able to work both independently and within a team
  • Proven negotiation skills, influencing abilities and strong numerical and analytical ability
  • Ability to anticipate and identify problems and use sound judgement and fact-based analysis to develop effective and efficient solutions
  • Demonstrated ability of excelling in fast-paced, changing and ambiguous environments and work under high pressure
  • Working knowledge in Excel and MS Office package
  • Ability to mentor, coach and act as a knowledge resource to other colleagues
  • Good organizational skills including prioritizing, scheduling and time management with a focus in meeting deadlines

Benefits

  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Five days working week (Monday to Friday)
  • Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up


Applying Procedure

To apply, please CLICK HERE

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