WorldLink is the largest Internet and Network Service Provider in Nepal and one of the most prominent IT companies. Founded in September 1995 with the aim of providing Internet and IT services by its present Chairman and Managing Director, Dileep Agrawal. WorldLink started off by providing store-and-forward e-mail services over a dial-up link to the Internet in the US. In March 1997, WorldLink started providing full Internet access over a dedicated leased-line to the Internet backbone in the US through Teleglobe International. From September 1999 till June 2008, WorldLink has been connecting to the Internet over a direct satellite uplink through its own VSAT terminal, thereby completely bypassing Nepal Telecommunications Corporation, the local PTT.

WorldLink serves households, small and medium-sized enterprises (SMEs) and enterprise clients. It is the fastest-growing private ISP in the country and has a presence in 67 districts out of country’s 77 districts. Currently Worldlink has around 300,000 household subscribers spread across the country. The company plans to reach all the local bodies by end of 2023.

Since 2012, WorldLink has rolled out a fibre to the home (FTTH) network, which it intends to expand across Province 3 and 4 towns and rural areas at affordable prices.

Customer Value Manager

Views: 1690 | This job is expired 2 weeks, 4 days ago

Basic Job Information

Job Category	:	Others > Database Administrator (DBA), Customer relationship, Data analysis
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Head-office
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 11, 2023 23:55 (2 weeks, 4 days ago)

Job Specification

Education Level	:	Graduate (Masters)
Experience Required	:	More than 7 years
Professional Skill Required	:	Interpersonal Skills Communication Analytical

Other Specification

Master’s Degree in Management, or any other relevant field.
Minimum of 7 years of experience in telecom; ISP; Fintech.
Cooperative with excellent communication and organizational skills
Highly creative with experience in identifying target audiences and devising campaigns that engage, inform, and motivate.
Strong Data Analytics skills.
Ability to manage multiple complex engagement programs.
Customer Service orientation and customer-centric
Working Knowledge of customer service software, databases, and tools.
Strong interpersonal skills with a challenging and persuasive manner, to win and maintain the respect of colleagues across the business at all levels.
Excellent means of analysis and marketing research methods.
Knowledge on Yield Management to optimize pricing strategies to maximize revenue.
Knowledge on Churn Management which focuses on retaining customers to reduce attrition.

Job Description

Analyze customer information enabling you to develop insights into customer trends and implicit behavior.
Effective customer onboarding by maintaining proper interaction and engagement of customers with the organization.
Design and implement retention strategies for each customer segment and service process design.
Maintaining and enriching the customer’s lifetime value.
Development of customer loyalty program and evaluation of retention and loyalty campaigns.
Maintain a high level of customer response and satisfaction based on both survey and attrition indicators. Increased reference ability and look to promote connection between the customer and Organization at all times.
Develop plans to enhance ARPU and Churn Management.
You will engage and partner with various teams to conduct research and gather information from various sources and tools (internal/external).

This job has expired.

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