Customer Support Staff
MachNet Technologies
We provide fully-complaint API-driven white Labeled online money transfer software with Integrated ACH and real-time compliance tools.

Customer Support Staff

Views: 1166 | This job expired 4 months ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Dillibazar, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 21, 2019 10:00 (4 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Sql Knowledge Proactive
Other Specification

  • Good comprehension of Java, HTML, web applications
  • Should be comfortable working in shift
  • Excellent written and oral communication skill
  • Understanding of Financial Domain
  • Agile environment where critical thinking and strong problem solving skills are requires for success
  • Innovative thinker who is positive
  • Readily embraces change
  • Ability to handle clients professionally during all interfaces
  • Off shore support with rolling shifts in Est

Job Description

  • Attend to customer complaints received via e-mail  or ticket system of the Company
  • Monitor customer support ticketing system, determine root cause of the problem, provide the best solution or assign the compliant to the most suitable department of the Company with the sole aim of expediting addressal of the customer complaint
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Keep records of customer interactions, and compile reports on overall customer support performance and satisfaction
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Suggest solutions when a product malfunctions
  • Work with customer service manager to ensure proper customer service is being delivered
  • Co-ordinate end to end written response between internal teams and clients externally
  • Working closely with other team members for efficient resolution of incidents

Applying Procedure:

Interested candidates are requested to send their updated CV at [email protected] by September 21, 2019.


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