Customer Support & Sales Executive

We are hiring Sales & Customer Support position for International Luxury Jewelry brand. As such, your responsibilities will include a range of activities mostly related to sales & customer support while- ultimately you will be exposed to a exciting fast paced environment encompassing elements of Ecommerce, Marketing, Social Media, Content Creation, Designs and more

• With Min. 3 Years Experience in  Sales & Customer Support in any Industry ( Jewelry or Luxury Item Sales Experience will be given priority )
• Handling Customer queries online ( Instagram, Facebook & Tik Tok )
• Comfortable in handling customers in person as well & on calls.
• Managing Customer Data, New Orders & Custom Orders in sheets & Doc.
• Following up with Customers & Internal Team Members about the order status.
• Creating and processing orders in a timely manner, processing requests for Rush Orders, and Reviewing Pending orders and customer requests to ensure customer satisfaction.
• Understand Customer Journey & Sales psychology
• Familiar with tools like Google Meet, Google Suite ( Email, Doc, Slides, Sheets, Drive)
• Update Website backend for new Invoice, new order placement
• Coordinating with other team Members for seamless work
• Creative & Enthusiastic to learn about Sales & Marketing landscape both Online & Offline
• Good communication skills both English & Nepali
• Fast learner & Presentable personality.
• Candidate must be based in Kathmandu Valley

Requirements:

• Understanding a basics of Sales principles & Digital Marketing
• Understand Ecommerce - Customer Support 
• Eye for Detail & Inclination towards Global Brand / Luxury Brand
• Excellent communication in English and Nepali.( Both Written & Verbal )
• Customer orientation and ability to adapt/respond to different types of characters both online and offline.
• Ability to multitask, prioritize, and manage time effectively

Why Join us:

• International working environment, and a unique opportunity to learn from best in Luxury Business
• Training and exposure in Sales, Customer Psychology & Luxury Marketing & sales
• Great Sales incentives Offered once provision period is over
• An positive & fast pace environment to work

Salary: Based on experience & performance of a candidate upto Rs. 30,000/-