InfoDevelopers

Customer Support Representatives

InfoDevelopers

Customer Support Representatives

At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction. We are not successful until every customer start achieving return on their investments from reduced production costs and streamlined processes. InfoDevelopers provides innovative, quality, cost effective IT Services and Software solutions for business process automation and re-engineering. Established in 2002 AD, the Company has been promoted and managed by professionals having long working experience in banking and IT sectors. We have 350 staff members who are currently working with us.

At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction. We are not successful until every customer start achieving return on their investments from reduced production costs and streamlined processes. InfoDevelopers provides innovative, quality, cost effective IT Services and Software solutions for business process automation and re-engineering. Established in 2002 AD, the Company …

Customer Support Representatives

Views: 1093 | This job is expired 3 years, 11 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 24, 2020 23:55 (3 years, 11 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Communication Customer Relationship Management Customer Service Interpersonal Skills
Other Specification
  • Excellent communication and interpersonal skill
  • Demonstrate high level of Technical Knowledge
  • Should have pleasing personality with proper phone etiquette
  • Preferable if own vehicle with valid license
  • Willing to work during off hours 
  • Willing to work outside valley as per requirement 
  • Serenity in challenging situations 
  • Mature, self-motivated and result driven attitudes

Job Description

  • Handle Customer complaints and queries via incoming calls. Diagnose, resolve and document issues  as needed 
  • Analyze and evaluate help desk issues and patterns for escalation 
  • Initiate required action for response to customer requests and communicate the changes to  appropriate personnel/branch/ departments
  • Customers follow up and make scheduled call backs to customers when necessary 5. Perform other tasks assigned by Supervisor as and when required

Applying Procedure:

Interested candidates are requested to drop their Cover letter and CV in mentioned mail address [email protected]


This job has expired.

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