Aava Global Solutions
Information / Computer / Technology

Your Trusted Partner in IT & BPO Excellence

In today’s fast-paced digital world, businesses need smart solutions to stay ahead. Aava Global Solutions Pvt. Ltd. is a dynamic IT and BPO service provider dedicated to helping businesses optimize operations, enhance customer experiences, and drive growth.

With a perfect blend of cutting-edge technology, skilled professionals, and a customer-centric approach, we deliver tailor-made solutions that empower businesses to achieve their goals efficiently. From custom software development to 24/7 customer support, we offer a comprehensive suite of services designed to meet the evolving needs of modern enterprises.

At Aava Global Solutions, we don’t just provide services—we create long-term partnerships by understanding your challenges and delivering solutions that make a real impact. Whether you’re a startup looking for IT expertise or an established company in need of reliable outsourcing solutions, we are here to ensure your success.

Your Trusted Partner in IT & BPO Excellence

With a perfect blend of cutting-edge technology, skilled professionals, and a customer-centric approach, we deliver tailor-made solutions that …

Customer Support Representative

Views: 54 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Sanepa, Lalitpur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Sep. 22, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Interpersonal Skills Customer Relationship Management Attention to Detail Communication Problem-Solving Skills

Other Specification

Bachelor’s degree in Management.
1-2 years of experience in customer support, preferably in a software/IT company.
Excellent communication skills (both verbal and written).
Basic understanding of software systems, applications, and troubleshooting.
Strong organizational skills with the ability to multitask and prioritize effectively.
Customer-oriented mindset with problem-solving and conflict-resolution abilities.

Job Description

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will serve as the first point of contact for our clients, ensuring their concerns are addressed promptly and effectively.

Key Responsibilities:

Act as the first point of contact for customer inquiries via phone, email, and WhatsApp.
Understand client needs and provide accurate information about the company’s software products and services.
Troubleshoot and resolve user issues; escalate complex cases to the technical/development team when necessary.
Record and maintain detailed documentation of customer interactions, issues, and resolutions.
Work closely with the software development team to report bugs, feature requests, and recurring concerns.
Assist in preparing and updating user guides, FAQs, and knowledge base articles.
Follow up with customers to ensure timely resolution and high satisfaction.
Gather and monitor customer feedback, providing suggestions to improve product usability and support services.
Support new client onboarding through product demonstrations and training sessions.
Adhere to company policies, service-level agreements (SLAs), and customer experience standards.