Khalti Digital Wallet

Information / Computer / Technology

Customer Support Representative

Views: 3851|Published on: Sep 30, 2022

Marketing / Advertising / Customer Service

+2 more

Entry Level

Full Time

Vacancy: 2

Bakhundole, Lalitpur|

Experience: Not Required|

NRs. 16,000 - 18,000 Monthly

Job Description

Roles and responsibilities of this job

Manage incoming calls/messages in a timely manner
Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
Provide appropriate solutions and alternatives within the time limits;
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction
Follow communication procedures, guidelines, and policies

Work Shift Required:

Morning - 6 am to 2 pm

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:Not Required

Other Specification

Main Requirement: Experience with customer-based software and use of the internet for online information and experience in support is preferable.

10+2 passed with command of the English language to communicate mainly in written English
Familiar with computers and the Internet
Experience in email and communication
Hardworking and result-oriented
A two-wheeler with a valid license is preferred
Can work on MS office applications
Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
Should be flexible in work timing. Willing to work on off days and public holidays

Skills Required

Required skills for this job

Writing

Interpersonal Skills

Customer Relationship Management

Verbal Communication

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 16,000 - 18,000 Monthly

Applying Procedure

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About the organization

Khalti Digital Wallet

Information / Computer / Technology

Bakhundole

Khalti by IME, a product of IME Khalti Ltd., is the largest digital wallet of Nepal. With almost a decade of serving digital financial services, the two wallets (IME Pay & Khalti), each with their own unique identity among Users, have come together as एक.

Khalti by IME, a unified brand merging the legacy of IME Pay and the innovation of Khalti, is an integrated payment solution for Nepal, a one-stop solution for Digital Financial Services, expanding its service from payments to smart saving, investment, credit facility & more.