Khalti Digital Wallet

Customer Support Representative

Khalti Digital Wallet

Customer Support Representative

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more. It is operated and owned by Sparrow Pay Pvt. Ltd. 

We offer payment solution to over hundreds of merchants across Nepal and provide seamless payments using ebanking, smart banking, cards, and wallet. Being not just limited to mobile app users, Khalti has more than 8000 POS and Agent Network providing Khalti services to end users.

Khalti is home to some of the brightest minds in the country, which includes a team of highly skilled developers and interactive marketers. Our solution-oriented approach makes us reliable for any and all kind of service you might require from Khalti with the best user experience possible.

Our goal is to simplify lives of people by bringing financial inclusivity to every individual in Nepal and take the payment industry from offline to online through best practices.

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more. It is operated and owned by Sparrow Pay Pvt. Ltd. 

We offer …

Customer Support Representative

Views: 2063 | This job is expired 1 month ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship, Online support
Job Level : Entry Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Bakhundole, Lalitpur
Offered Salary : NRs. 16,000.00 - 18,000.00 Monthly
Apply Before(Deadline) : Jun. 04, 2022 23:55 (1 month ago)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Professional Skill Required : Interpersonal Writing Microsoft Office Suite Customer Relationship Management Verbal Communication
Other Specification

Main Requirement: Experience with customer-based software and use of the internet for online information and experience in support is preferable.

  • 10+2 passed with command of the English language to communicate mainly in written English. 
  • Familiar with computers and the Internet. 
  • Experience in email and communication. 
  • Hardworking and result-oriented. 
  • A two-wheeler with a valid license is preferred.
  • Can work on MS office applications. 
  • Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
  • Should be flexible in work timing. Willing to work on off days and public holidays.

Work Shift Required: 

For Call: 10 am to 6 pm (Day)

For Call & Social Media: 6 am to 2 pm (Morning) and 3 pm to 11 pm (Evening)


Job Description

  • Manage incoming calls/messages in a timely manner;
  • Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
  • Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and determine possible causes;
  • Provide appropriate solutions and alternatives within the time limits; 
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. 
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction;
  • Follow communication procedures, guidelines, and policies.


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