Unitech Media

Customer Support Representative

Unitech Media

Customer Support Representative

Unitech Media was established in 2012. Back then, we were a media team when ads used to be either print or broadcast. As digital world has overtaken the grip in every business and communication, we came with vision to make Nepal a Digitally smart county. Now we are an active Branding Company handling every ad medium and brand identity, including diverse modern platforms of Digital Marketing.

We have evolved as potential mass exposure station, which stands for overall solution regarding corporate identity, branding and activation with extremely creative components for online as well as offline media. We are extensive media server founded to provide holistic and fine edge service to our clients and enhance values regarding digital marketing in Nepal.

VISION TO MAKE NEPAL A DIGITALLY SMART COUNTRY

Unitech Media was established in 2012. Back then, we were a media team when ads used to be either print or broadcast. As digital world has overtaken the grip in every business and communication, we came with vision to make Nepal a Digitally smart county. Now we are an active Branding Company handling every ad medium and brand identity, including diverse modern platforms of …

Customer Support Representative

Views: 672 | This job is expired 3 months, 3 weeks ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Online support, Printing
Job Level : Mid Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Chabahil
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 21, 2022 23:55 (3 months, 3 weeks ago)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Professional Skill Required : Multitasking Computer Basics Interactive Polite & Friendly Positive Attitude And Eager To Lea…

Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

DUTIES ABD RESPONSIBILITIES:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

SKILLS & QUALITIES: -

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Fluency in English
  • Polite and friendly
  • Positive attitude with learning enthusiasm 

This job has expired.

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