InfoDevelopers

Customer Support Representative

InfoDevelopers

Customer Support Representative

At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction. We are not successful until every customer start achieving return on their investments from reduced production costs and streamlined processes. InfoDevelopers provides innovative, quality, cost effective IT Services and Software solutions for business process automation and re-engineering. Established in 2002 AD, the Company has been promoted and managed by professionals having long working experience in banking and IT sectors. We have 150 staff members who are currently working with us.

At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction. We are not successful until every customer start achieving return on their investments from reduced production costs and streamlined processes. InfoDevelopers provides innovative, quality, cost effective IT Services and Software solutions for business process automation and re-engineering. Established in 2002 AD, the Company …

Customer Support Representative

Views: 1932 | This job is expired 5 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 04, 2020 23:55 (5 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Customer Relationship Management Communication Interpersonal
Other Specification

  • Demonstrate high level of Technical Knowledge
  • Excellent communication and interpersonal skill
  • Should have pleasing personality with proper phone etiquette
  • Should compulsorily possess own vehicle with valid license
  • Willing to work during off hours
  • Willing to Work From Home
  • Willing to work outside valley as per requirement
  • Serenity in challenging situations
  • Mature, self-motivated and result driven attitude


Job Description

  • Handle Customer complaints and queries via incoming calls. Diagnose, resolve and document issues as needed
  • Analyze and evaluate support issues and patterns for escalation
  • Initiate required action for response to customer service requests and communicates the changes to appropriate personnel/branch/ departments
  • Customer follow up and make scheduled call backs to customers when necessary
  • Perform field visit to resolve the technical issues at the customer end when necessary
  • Perform other tasks assigned by Supervisor as and when required

Company Benefits

  • Timely salary review
  • Timely refreshment and outing programs
  • A Serene workplace with a friendly environment

Applying Procedure:

Interested candidates are requested to send their resume in mentioned mail address  [email protected]

OR,


This job has expired.

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