eSewa Fonepay

Customer Support Representative

eSewa Fonepay

Customer Support Representative

Established in 2009, eSewa is a household name today. South Asia’s first digital wallet, licensed Payment Service Provider from Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified, eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company has onboarded more than 200k merchants, 50+ Banks, and Financial Institutions (BFIs) and established a wider network of agents nationwide.eSewa is a mobile wallet that allows you to make online and offline payments to merchants, transfer funds to banks and much more.
Established in 2009, eSewa is a household name today. South Asia’s first digital wallet, licensed Payment Service Provider from Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified, eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company …

Customer Support Representative

Views: 4401 | This job is expired 4 years, 7 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 13, 2019 23:55 (4 years, 7 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Other Specification
  • Candidates must passed Bachelor’s Degree
  • Experienced or fresher’s can apply
  • Communication skills, technical skills, quick learner, team work, team player and writing skills
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
  • Understanding of company products, services, and policies
  • Proficiency with computers, especially with CRM software, typing speed and MS office packages
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Adaptability and accountability

Time: Should be flexible (Morning, Day and Night Shift)
Department: Customer Support Department

Job Description

We are looking for Customer Support Representative who interact with customers on behalf of an organization.

  • Receive valuable incoming calls
  • Keep records of customer interaction
  • Provide accurate, valid and complete information
  • Take payment information and other information
  • Resolve customer complaints via phone, email or social media

This job has expired.

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