Customer Support Representative
eSewa Fonepay

eSewa Fonepay Pvt. Ltd., is a wholly owned subsidiary of F1Soft International Pvt. Ltd.,  

F1Soft Group is an innovation engine in digital finance that is helping simplify the lives of millions of Nepalis.  Since inception in 2004, we have been helping build a digital ecosystem that connects the Nepal population to essential financial services in simple, affordable and secure ways.  The F1Soft Group comprises businesses in several verticals that enable digital transformation and contribute to ecosystem development.  Our solutions cater to mobile financial services, eHealth, EduTech, InsureTech, and eCommerce, among others.

With over 600 employees, we are Nepal’s leading FinTech company and the highest tax payer in the IT sector.  By 2023, we aim to be among the country’s top 5 businesses in terms of revenue and workforce.

eSewa App is available for both iOS and Android devices and it's primary web portal is www.esewa.com.np.

Customer Support Representative

Views: 3575 | This job expired 1 day, 23 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 13, 2019 23:55 (1 day, 23 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Other Specification
  • Candidates must passed Bachelor’s Degree
  • Experienced or fresher’s can apply
  • Communication skills, technical skills, quick learner, team work, team player and writing skills
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
  • Understanding of company products, services, and policies
  • Proficiency with computers, especially with CRM software, typing speed and MS office packages
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Adaptability and accountability

Time: Should be flexible (Morning, Day and Night Shift)
Department: Customer Support Department


Job Description

We are looking for Customer Support Representative who interact with customers on behalf of an organization.

  • Receive valuable incoming calls
  • Keep records of customer interaction
  • Provide accurate, valid and complete information
  • Take payment information and other information
  • Resolve customer complaints via phone, email or social media


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