Customer Support Officer
Hamro Technology

Hamro Technology Pvt. Ltd. was founded in Nepal in 2016 by a team of young and energetic software novices with a zeal to value innovate in emerging, demanding as well as competitive information technology (IT) arena with a clear mission to ensure that IT should be the ideal enabler to address the astoundingly fast paced development of technology as demanded by increasingly complex business and work flows globally. We are a software consulting and services organization, with an aim to help clients optimize their software investments and manage critical business processes, to reduce the total cost of software ownership. Our focus has been on creating engagement models that drive cost and time reduction in projects while maintaining the highest software engineering standards. We provide our clients with a unique multi-point engagement model, which enables faster and more meaningful communications between various functional teams involved in the project.

Customer Support Officer

Views: 1014 | Apply Before: 1 day, 17 hours from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship, Face to face customer support
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Gatthaghar, Bhaktapur
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 25, 2019 23:55 (1 day, 17 hours from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification
  • Should have a  Bachelors Degree
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Description

  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Other Benefits: PF, Gratuity, Compay Bonus and others.


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