HAMRO Technology was established on 26th July 2016 and its company registered number is 152626/073/074. Our Company is dedicated to delivering a full spectrum of software & Mobile consulting and development services with Hardware & Networking services to clients. With a view to provide quality Enterprise application software products, and other services to all sorts of enterprises such as hotels, hospital, school, college, cooperatives, Banks etc. We have set up our head office in Kathmandu and are in the process of expansion of our branch network in near future.

“ WITH THE BEST TEAM, NOTHING IS IMPOSSIBLE ”

HAMRO Technology is a management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, we collaborate with clients to help them become high-performance.

OUR MISSION:

We are committed to being a leading Digital Technology Solution Provider company – leading in terms of quality, value offered, customer service, talent development and consistent growth.

HAMRO Technology was established on 26th July 2016 and its company registered number is 152626/073/074. Our Company is dedicated to delivering a full spectrum of software & Mobile consulting and development services with Hardware & Networking services to clients. With a view to provide quality Enterprise application software products, and other services to all sorts of enterprises such as hotels, hospital, school, college, cooperatives, …

Customer Support Officer

Views: 1481 | This job is expired 4 years, 5 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship, Face to face customer support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Gatthaghar, Bhaktapur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Oct. 25, 2019 23:55 (4 years, 5 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year

Other Specification

Should have a Bachelors Degree
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Job Description

Manage incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Other Benefits: PF, Gratuity, Compay Bonus and others.

This job has expired.

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Customer Support Officer

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Customer Support Officer

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