Hamro Technology

Customer Support Officer

Hamro Technology

Customer Support Officer

HAMRO Technology was established on 26th July 2016 and its company registered number is 152626/073/074. Our Company is dedicated to delivering a full spectrum of software & Mobile consulting and development services with Hardware & Networking services to clients. With a view to provide quality Enterprise application software products, and other services to all sorts of enterprises such as hotels, hospital, school, college, cooperatives, Banks etc. We have set up our head office in Kathmandu and are in the process of expansion of our branch network in near future.

“ WITH THE BEST TEAM, NOTHING IS IMPOSSIBLE 

HAMRO Technology is a management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, we collaborate with clients to help them become high-performance.

OUR MISSION:

We are committed to being a leading Digital Technology Solution Provider company – leading in terms of quality, value offered, customer service, talent development and consistent growth.

HAMRO Technology was established on 26th July 2016 and its company registered number is 152626/073/074. Our Company is dedicated to delivering a full spectrum of software & Mobile consulting and development services with Hardware & Networking services to clients. With a view to provide quality Enterprise application software products, and other services to all sorts of enterprises such as hotels, hospital, school, college, cooperatives, …

Customer Support Officer

Views: 1125 | This job is expired 7 months, 1 week ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship, Face to face customer support
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Gatthaghar, Bhaktapur
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 25, 2019 23:55 (7 months, 1 week ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification
  • Should have a  Bachelors Degree
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Description

  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Other Benefits: PF, Gratuity, Compay Bonus and others.


This job has expired.

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