Customer Support Officer
Janaki Technology

Janaki Technology is one of the leading IT organizations in Nepal with scalable products like Sparrow SMS (, Khalti ( ) and Picovico ( We are focused on making the lives of Nepalese people easier with our services. We are a vibrant team of 80 members and are seeking to add more active members to our team. 

Customer Support Officer

Views: 1292 | This job expired 3 weeks, 1 day ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Creative directions, Customer relationship, Online support
Job Level : Entry Level
No. of Vacancy/s : [ 4 ]
Employment Type : Full Time
Job Location : Bakundole, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Jul. 31, 2019 17:30 (3 weeks, 1 day ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Problem Solving Customer Service Writing Verbal Communication
Other Specification

  • Bachelor’s degree in management preferably with specialization in Marketing
  • Familiarity with CRM
  • Excellent communication skills
  • Fluency in English (written and spoken) and Nepali (spoken)
  • Excellent team player
  • Positive attitude and high zeal to learn
  • Cheerful personality
  • Two wheeler license holder preferred

Job Description

  • Deliver high quality customer focused engagement service to ensure that customers have the opportunity to be effectively involved in developing, shaping and monitoring all services
  • Provide an efficient support service across for customer involvement across the organization
  • Develop opportunities for involvement in all areas of the organization to ensure that the service continues to address customers continually changing priorities
  • Assist in the promotion, support and development of all Involvement approaches, policies and action plans
  • Research best practice to assist with the development of all customer engagement approaches
  • Facilitate clients/customers

Applying Procedure:

Interested candidates are requested to send their recently updated resume to


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