Cloud Link and Security Enterprises
Trading - Export / Import / Merchandising

Cloud Link is one of the booming IT Company based in Kathmandu, Nepal having experience of more than 20 years. We strive to provide you with effective, high- quality and cost-efficient professional services. Our prime goal is to embark ourselves as an acknowledged company that produces satisfying experiences for every client we serve. Our Product list (ESET Antivirus/ View Sonic Projector and Tenda Router).

Customer Support Officer

Views: 53 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer Support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	New Road, Khichapokhari
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 20, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Digital Marketing Graphic Designing Communication Customer Support Technical Support

Other Specification

Qualification:

Bachelor’s degree in a related field (preferably IT/Software)

Other Qualifications:

Strong technical knowledge of hardware maintenance and software
Basic understanding of digital marketing platforms
Knowledge of graphic design tools
Preference will be given to candidates with their own bike

Job Description

We are seeking a Customer Support Officer to join our team at New Road, Khichapokhari. The ideal candidate will act as the first point of contact for our customers, providing prompt, professional, and solution-oriented support across multiple channels.

Key Responsibilities

Act as the first point of contact for customers via phone, email, and live chat
Handle customer inquiries, complaints, and escalations efficiently to ensure high customer satisfaction
Understand and communicate the features and benefits of our operating software and products to customersUtilize design knowledge to assist customers with technical issues, troubleshoot problems, and provide step-by-step guidance
Monitor and respond to customer posts on social media platforms such as Facebook, Instagram, TikTok, and E-commerce websites
Prepare and design content for boosting and marketing activities

Facilities & Benefits

Mobile expense allowance
Free lunch
Salary: Discussed during the interview ( "No salary bar for deserving candidate")