About the job

TravelLine is an international IT company with offices all over the world: Estonia, Bulgaria, the USA, Tunisia, Indonesia, Russia, Thailand, Kazakhstan, Kyrgyzstan. We create online solutions and websites for hotels, helping them to simplify their workflow and earn more. Our services are used by 12 000 clients from simple apartments to the most famous large hotels up to 1700 rooms.

What TravelLine Customer Support Manager should do:

• Teach clients how to work with the TravelLine platform;
• Provide strong support by processing clients' requests via calls, emails (ex. the meaning of the reports, how to settle product);
• Handle the feedback from clients and transfer technical requests to the 2nd support line;
• Check that our products are working correctly on the client-side. In case of finding mistakes create and send to a client a list of recommendations for a proper work;

Our team is growing rapidly in the APAC region and are looking for a Customer Support Manager in Katmandu or Pokhara (Nepal) who will join our team and will onboard, train and guide our clients (hoteliers) in Nepal to use our products and support them with both technical and non-technical problems.

Requirements

• Based in Katmandu or Pokhara (Nepal);
• At least 1-year experience within the customer service of IT-company or call-center;
• Experience within the hospitality or technology industry for hoteliers would be your advantage;
• Strong communication skills, both written and verbal English and Nepali;
• Comfortable with CRM and computer software;
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

Benefits

•  Fully-remote position;
• Competitive salary based on experience;
• Great room for growth within the company;
• Laptop and headset for work after probation period of 3 months;
• Fast-paced, ever-growing start-up environment with full support from the established international team;
• Business trips.