Zegal
Information / Computer / Technology

Companies that are connected to knowledge, their advisors, and use workflows to run their organisation are smarter and more profitable. Our mission is to make this the new normal for millions of businesses across the globe.

Founded in 2013, Zegal is the fastest-growing LegalTech company operating across Asia Pacific and Europe. Today, business users and lawyers across the globe trust Zegal’s software to solve legal problems in an affordable and efficient way.

Zegal is led by a talented team of 60 employees and has offices in Hong Kong, Singapore, Nepal, Australia, New Zealand, and the UK.

Zegal has been featured in the New York Times, Forbes, and Huffington Post, and was recently recognised in the South China Morning Post as an emerging LegalTech company in the artificial intelligence space.

Founded in 2013, Zegal is the fastest-growing LegalTech company operating across Asia Pacific and Europe. Today, business users and lawyers across the globe trust Zegal’s software to solve …

Customer Support Executive

Views: 1387 | This job is expired 1 week, 1 day ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Lalitpur
Offered Salary	:	NRs. 30,000 - 35,000 Monthly
Apply Before(Deadline)	:	May. 09, 2025 23:55 (1 week, 1 day ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Management Communication Customer Support Customer Service Content Development

Other Specification

Technical Skills

Ability to assess, troubleshoot, and escalate issues.
Knowledge of help desk/ticketing systems.
Proficiency in English, both written and spoken.

Soft Skills

Strong communication and people skills with a passion for customer service.
Empathy and a genuine desire to help customers solve their issues.
Ability to explain technical concepts in simple terms.
Organized, able to prioritize tasks effectively.
‘Self-starter’: be able to work with and reach out to clients independently.
Enthusiastic about technology with demonstrated technical aptitude
Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation;
Detail-oriented and organised, can work in a fast-paced environment

Experience

1+ year in customer support or technical support. Freshers may apply.

Languages

Excellent English: both written and spoken
Other languages are a plus, but not a requirement

Education and other

Graduates in BIM, BCA, BIT, or equivalent professional apprenticeship

Job Description

We are seeking an enthusiastic L1 - Customer Support Executive to become a Zegal expert for our customers. This role involves offering first-level support across multiple communication channels, including email, phone, chat, forums, and social media. As the first point of contact for customers, you’ll provide efficient, friendly assistance and escalate complex issues as needed.

Responsibilities:

Customer Support

Respond promptly to customer queries via various channels (email, chat).
Assist customers with using Zegal products and services.
Identify, document, and escalate more complex issues to L2 support when necessary.
Work closely with customers to help them get the most out of Zegal, empowering them to be confident users.
Continuously look for ways to improve customer service processes to deliver a top-notch experience.

Content Development

Assist with creating, automating, and testing legal documents using in-house tools.
Review and update technical documentation, user guides, and knowledge base articles.
Retrieve data as requested and ensure all documentation is accurate and up-to-date.

This job has expired.

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