Customer Support Engineer
Genese Solution

Genese Solution Pvt. Ltd is Nepal's first Cloud Consulting Company. We have our Head office in the United Kingdom and branch offices in India, Pakistan, Bangladesh and Australia.  We are one and only Advanced Consulting Partner for Amazon Web Services (AWS) in Nepal. We are also partner with Google, Microsoft, Alibaba and Digital Ocean. Genese’s core technical team resides in Nepal and provides consultancy and support worldwide for Cloud Solution. 

Growth and career is no issue but what attitude towards work you have matters a lot to us and how you work in a team is important.

Customer Support Engineer

Views: 256 | Apply Before: 1 week, 2 days from now

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 08, 2020 23:55 (1 week, 2 days from now)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Domain Customer Service Writing Dns Web/Email Server Communication Firewall Ftp
Other Specification

  • Bachelor's degree in computer science or a related field
  • Good background in Linux/Unix administration
  • Understanding of web/email server
  • Good networking knowledge (ftp, domain, DNS, firewalls)
  • Effective verbal and written communications skills
  • Strong customer relations skills


Job Description

Reports to: Team Lead

Duties and responsibilities:

  • Support Genese Customers for different level of products 
  • Interact with customers to identify problems at the technical level, as required
  • Onsite visit to customer location to debug customer problems
  • Communicate with customers via email, phone and Genese ticketing system
  • Perform tasks requested by customer on their accounts 
  • Debug issues in Web Hosting Solutions (WHM/Server), Domain Registration, DNS Management, WAF and Web Application Setup
  • Ability to provide after-hours and weekend support
  • Other duties as assigned

What we offer:

  • A friendly, competitive and creative working environment
  • 5 working days in a week (09:00am-06:00 pm)
  • Refreshment, Recreational, team building activities
  • Opportunity to travel countries as part of training and development
  • Work in the leadership firm in Cloud Computing in Nepal
  • Work in multidisciplinary areas in start-up ecosystem
  • Get to know the working culture of companies like Amazon, Microsoft, Google, Alibaba being affiliates for them in Nepal
  • Exposure in team management and leadership

Applying Procedure:

Suitable candidates meeting the above criteria are requested to send their CV and covering letter to [email protected]. Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.

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