Reports to: Team Lead

Duties and responsibilities:

• Support Genese Customers for different level of products 
• Interact with customers to identify problems at the technical level, as required
• Onsite visit to customer location to debug customer problems
• Communicate with customers via email, phone and Genese ticketing system
• Perform tasks requested by customer on their accounts 
• Debug issues in Web Hosting Solutions (WHM/Server), Domain Registration, DNS Management, WAF and Web Application Setup
• Ability to provide after-hours and weekend support
• Other duties as assigned

What we offer:

• A friendly, competitive and creative working environment
• 5 working days in a week (09:00am-06:00 pm)
• Refreshment, Recreational, team building activities
• Opportunity to travel countries as part of training and development
• Work in the leadership firm in Cloud Computing in Nepal
• Work in multidisciplinary areas in start-up ecosystem
• Get to know the working culture of companies like Amazon, Microsoft, Google, Alibaba being affiliates for them in Nepal
• Exposure in team management and leadership

Applying Procedure:

Suitable candidates meeting the above criteria are requested to send their CV and covering letter to [email protected]. Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.

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