Innovate Tech is a new synergy envisioned and curated by technologists, serial entrepreneurs, and thinkers with a proven track record. A tech company at its heart, we are on the brink of revolution, changing the way education is perceived.

We have art, science, media, technology, and human-centered thinking as a core part of our culture. We convert an idea into reality and an impactful one.

Come join us in innovating the future of learning.

Customer Support Agent

Views: 1506 | This job is expired 1 week, 5 days ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 10 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 11, 2023 23:55 (1 week, 5 days ago)

Job Specification

Education Level	:	Bachelor
Experience Required	:	More than or equals to 1 year
Professional Skill Required	:	Interpersonal Communication Multitasking Time Management Administrative Organizational

Other Specification

Education:

High school diploma or equivalent. An Associate or Bachelor's degree is a plus
Must be able to read, speak, write, and understand English and Nepali (Roman)

Experience:

Proven work experience as a Customer Service Officer with office management and general administrative tasks

Job Specifications

Fluency in English and Nepali (oral and written)
Excellent written and verbal communication skills
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational, multitasking and prioritizing abilities
Knowledge of customer service principles and practices
Familiarity with customer support tools and technologies
Strong problem-solving and interpersonal skills
Ability to work independently and as part of a team
Ability to work flexible hours, including weekends and holidays
Must be available to work in the following shifts: morning, afternoon, and night

Job Description

Are you tired of the same old customer support roles? Looking for something innovative and exciting?

Look no further! Our company is revolutionizing the way customers receive support, and we are seeking dynamic individuals to join our team.

As a Customer Support Agent, you will be the face of our company, providing exceptional support to our customers via phone, email, chat, and cutting-edge technology. You will be empowered to think outside the box and find creative solutions to customer issues.

Responsibilities:

Provide excellent user support for user inquiries through various channels (e.g. email, chat, phone) in a timely and professional, yet friendly manner
Respond to questions and concerns about the organization and guide users to the concerned department if they have any queries
Handle complaints and specific user requests, escalate complex issues to the appropriate department
Document customer interactions and update customer information in the system
Keep records of the user's phone calls, and complaints
Document customer interactions and follow up on open issues
Proactively communicate with customers to gather information and provide updates on their inquiries
Continuously improve their own knowledge of products, services, and processes.
Maintain required parts of the customer services department
Be up to date with the company's products and services
Adhere to company policies and procedures
Meet and exceed performance metrics
Perform and undertake all other duties and responsibilities as requested by the Immediate Supervisor

We offer a dynamic and supportive work environment, opportunities for growth, and a competitive salary and benefits package. If you are passionate about providing exceptional customer support and are looking for an exciting career opportunity, we encourage you to apply for this position.

This job has expired.

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