Customer Support Agent

Are you tired of the same old customer support roles? Looking for something innovative and exciting?

Look no further! Our company is revolutionizing the way customers receive support, and we are seeking dynamic individuals to join our team.

As a Customer Support Agent, you will be the face of our company, providing exceptional support to our customers via phone, email, chat, and cutting-edge technology. You will be empowered to think outside the box and find creative solutions to customer issues.

Responsibilities:

• Provide excellent user support for user inquiries through various channels (e.g. email, chat, phone) in a timely and professional, yet friendly manner
• Respond to questions and concerns about the organization and guide users to the concerned department if they have any queries
• Handle complaints and specific user requests, escalate complex issues to the appropriate department
• Document customer interactions and update customer information in the system
• Keep records of the user's phone calls, and complaints
• Document customer interactions and follow up on open issues
• Proactively communicate with customers to gather information and provide updates on their inquiries
• Continuously improve their own knowledge of products, services, and processes.
• Maintain required parts of the customer services department
• Be up to date with the company's products and services
• Adhere to company policies and procedures
• Meet and exceed performance metrics
• Perform and undertake all other duties and responsibilities as requested by the Immediate Supervisor

We offer a dynamic and supportive work environment, opportunities for growth, and a competitive salary and benefits package. If you are passionate about providing exceptional customer support and are looking for an exciting career opportunity, we encourage you to apply for this position.