The Role:

We are looking for a talented Technical Support professional to become a Zegal guru for our customers. You will be providing top-notch support through many different channels of communication – including email, phone, chat, forums and social media such as Twitter and Facebook.

Responsibilities:

• Answer all questions related to Zegal and escalate when necessary
• Educate and empower our customers to become better Zegal users
• Proactively look for solutions to problems and propose improvements if something could work better
• Drive product change and improvement to make Zegal the leading support platform

Technical skills

• At least 1 year of experience in Customer Service
• Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation 
• Knowledge of common help desk/ticketing solutions
• Candidates must have excellent English skills

Soft skills

• You love talking to people on the phone and building relationships with your customers
• You are able to empathise with customers in a genuine way that lets them know you care about their issues
• You’re a team player
• You have an ability to explain complex issues in beautifully simple terms
• You’re able to plan, organize, and prioritize work