Exotrac
Software Companies

Based in New York, Exotrac is the leading provider of real-time logistics management software for the automotive, manufacturing, retail, and supply chain logistics industries. Exotrac’s innovative and cost-effective Yard Management Software solutions utilize the latest cutting-edge cloud-based and mobile technologies.

Exotrac’s comprehensive, real-time yard management software solutions deliver high functionality and speed at an economical price point, giving businesses freedom from clipboards and walkie-talkies and providing automated yard activity data capture with enterprise-wide visibility.

Each solution is optimized to businesses of varying sizes helping them stay ahead of their competition. Exotrac’s real-time view of the logistics process offers clients increased visibility, verified measurement of vendor compliance, increased employee productivity and efficiency, and real-time exception management.

Exotrac was founded in early 2005 and is privately funded.

Customer Support

Views: 4520 | This job is expired 6 years, 5 months ago

Basic Job Information

Job Category	:	IT & Telecommunication > Customer Support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Part Time
Job Location	:	Purano Baneshwor, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Dec. 01, 2018 23:55 (6 years, 5 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Age	:	Less than or equal to 35 years

Other Specification

At least 1+ years of work experience in an IT Support position
Friendly presence and helpful with Professional attitude
Good interpersonal skills and ability to work well with others
Good problem-solving skills
Be present, visible and available to clients requiring assistance
Accept general responsibility for the client's equipment and ensure that it is ready for use
Must be interpersonal, detail, leadership, analytical and problem-solving
Experience in unconventional problem-solving skills required
Ability to visualize a problem or situation and think abstractly to solve it
Ability to handle constantly changing the flow of traffic
Be able to keep track of multiple tasks effectively
Ability to Identify, troubleshoot, resolve, and document user system issues

Job Description

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
This position requires a reliable, friendly customer service professional with oral and written communication skills willing to work flexible hours
Responsible for fundamental operations of commonly used software, hardware, and other equipment, including, but not limited to Windows 7 and Up, Microsoft Office, Todoist, and other commonly used business applications
Exercise patience and professionalism during stressful situations
Ability to prioritize and organize individual workflow
Contribute to team effort by accomplishing related results as needed
Must speak English at an idiomatic level if English is your second language
Monitor and respond to support e-mail requests and alerts
Ability to deal effectively with a wide variety of company personnel
Ability to prioritize and organize individual workflow - highly organized, works independently, flexible and resourceful

Working hours: 6:00 am to 2:00 pm (5 Working Days Monday - Friday)

Note: Position description will be discussed in detail during the VOIP interview. Only short-listed candidates will be contacted. Telephone enquirers will not be entertained.

Applying Procedure

Interested candidate can Send their updated CV at [email protected] with the subject “Career Customer Support"

OR,

This job has expired.

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