Vaishno Medisales
Distribution Companies / Wholesale

Vaishno Medisales is a leading company engaged in sales, distribution and after-sales service of ophthalmic equipment in Nepal with a salogan, "One stop for complete ophthalmic requirement". Since 2010 we are leading distributor of Ophthalmic equipment like: Phaco and Vitreoretinal machines, Optical Coherence Tomography(OCT), Operating Microscopes, Dry Eye Machine, Ophthalmic Simulator, Ophthalmic Lasers, Slit lamps, Ultrasound AB-scan units, Lensometer, Keratometer, Ophthalmoscopes, Retinoscopes, etc. dealing with major brands such as: Oertli, Heidelberg, Leica, Oculus, Lightmed, Accutome, & many more products launched recently such as HOYA premium IOL in Nepal.

Currently we are looking for candidates for the following positions:

Customer Success Manager

Views: 2259 | This job is expired 2 years, 1 month ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	All Over Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Apr. 29, 2023 23:55 (2 years, 1 month ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Communication Teamwork Problem Solving Event Management Public Relations

Other Specification

A bachelor's/master’s degree in business administration, management, marketing, communication, or a related field from a recognized university.
At least 2 years of experience in customer support, event management, hospitality, public relations or similar roles.

Requirements

Excellent communication, interpersonal, and presentation skills.
Customer-centric mindset and a passion for solving customer problems.
Data-driven approach for problem solving.
Willingness to learn new skills and technologies.
Excellent leadership qualities.
Ability to handle pressure and can adapt in any condition.
Must have a two-wheeler and a license
Comfortable with frequent national and international travel.

Note: Female candidates are highly encouraged to apply

Job Description

Develop customers' profile and plan visits to customers regularly and proactively to ensure their satisfaction and retention.
Be the voice of the customer by collecting and analyzing feedback from customers about the products, sales & marketing and after sales support.
Analyzing customer data and feedback to improve customer experience and identify areas of improvement.
Mediating between customers and the organization by reporting and escalating customer issues and concerns to the relevant internal team.
Monitoring and evaluating customer engagement and loyalty metrics.
Collaborating with other departments such as marketing, administration, or engineering to provide feedback and insights from customers and advocate for their needs.
Conducting market research and competitor analysis to identify trends and practices in customer success.
Developing and implementing customer success strategies, processes, and best practices.
Identifying opportunities for upselling, cross-selling, and referrals among existing customers.

Position Benefits

Competitive Salary
Travel allowances
National / International Corporate Exposure

This job has expired.

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