Neo International
Trading - Export / Import / Merchandising

We are the largest brand in Nepal dealing in water purifiers, solar water heaters, kitchen chimneys and other kitchen appliances since over a decade. We have nation wide dealer network through which we sell our products.

Customer Specialist

Views: 2432 | This job is expired 2 years ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Direct marketing
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Battisputali, Kathmandu
Offered Salary	:	NRs. 22,000 - 30,000 Monthly
Apply Before(Deadline)	:	Jun. 06, 2023 23:55 (2 years ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years
Age	:	Less than or equal to 35 years

Other Specification

Bachelor’s degree in any discipline
Age not more than 35 years
Minimum of 3 years of proven experience in handling customers
Proficiency in Microsoft Office
Outstanding written and verbal communication skills
Good understanding of management practices and techniques
Excellent leadership and interpersonal skills

Job Description

Supervising day-to-day operations in the customer satisfaction department
Responding to customer satisfaction issues in a timely manner
Creating effective customer satisfaction procedures, policies & standards. And coordinating with the team to meet them on a steady basis
Maintaining accurate records and documenting all customer service activities and discussions
Assessing service statistics and preparing detailed reports on your findings
Hiring and training new customer service agents
Managing the approved budget of the customer satisfaction department
Staying informed on the latest industry techniques and methods