Zero To Ten
Retail / Shops

ZeroToTen is a leading Nepali e-commerce platform dedicated to providing high-quality, parent-approved products for children from newborns to 10-year-olds. Based in Kathmandu, the company offers a curated selection of essentials across categories such as baby care, clothing, toys, feeding, and nursery items. ZeroToTen aims to make parenting easier by delivering trusted, genuine products with fast delivery and secure checkout options.

Customer Service Representatives (CSR)

Views: 66 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer Support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 3 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Oct. 30, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than 1 year
Professional Skill Required	:	Communication Problem Solving Interpersonal Skills Customer Support Attention to Detail

Other Specification

Completed +2 (Intermediate Level) or Bachelor’s degree in Business, Management, or a related field.
Prior experience in customer service or call center roles is preferred.
Strong communication, problem-solving, and interpersonal skills.
Ability to stay calm under pressure and handle challenging customer interactions professionally.
Basic computer skills and familiarity with CRM systems is an advantage.

Job Description

We are looking for enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our team in Kathmandu. The ideal candidates will be responsible for delivering excellent support to customers while maintaining a positive brand image.

Key Responsibilities:

Handle customer inquiries, orders, and complaints via phone, email, or chat in a timely and professional manner.
Provide accurate product and service information to ensure customer satisfaction.
Maintain detailed and up-to-date call logs and customer records.
Escalate unresolved issues to the appropriate departments when necessary.
Strive to meet and exceed customer service KPIs.