Smart Data Solution

Customer Service Representative - Provider Outreach (Night Shift)

Smart Data Solution

Customer Service Representative - Provider Outrea…

Smart Data Solutions(SDS) is Minnesota (US) based healthcare workflow automation company with its software development house in Nepal.

SDS has been managing 450 million healthcare claims transactions annually for over 19 years.

We specialize in providing US healthcare payers and networks with front-end medical claims processing services and EDI solutions to expedite and streamline operations.

Customer Service Representative - Provider Outreach (Night Shift)

Views: 1704 | Apply Before: 2 days, 7 hours from now

Basic Job Information

Job Category : IT & Telecommunication > Customer Support
Job Level : Senior Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kupondole Kathmandu
Offered Salary : $. 900.00 Monthly
Apply Before(Deadline) : Sep. 20, 2021 23:55 (2 days, 7 hours from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years
Professional Skill Required : Interpersonal Communication Excel Verbal Communication Spreadsheets

Job Description

The role requires individuals to outreach for healthcare providers (including US Hospitals, clinics, etc.) in an attempt to increase our EDI (Electronic Data Change) penetration. 

  • Would work Nepal Night (US Day) hours (9 am CT – 5 pm CT)
  • Able to respond to customer questions in a ticketing system
  • Work client services tickets in HubSpot when not doing provider reach-out
  • Terrific English communication skills (both email and calls)
  • Able to review reports and data put together from developers and provide analysis and drive action plans based on it
    • Example: Reviewing Health claim history, identifying what trading partners we receive these claims already for, and putting together an outreach plan to those trading partners for a new payer.
  • Prepare template email (1 per payer ID per Clearinghouse trading partner) that we can send to providers, identified from the claim history
  • Able to make phone calls to providers
  • The expectation is to make 20 calls a day using ‘AirCall’ to allow Nepal individuals to make calls over the internet
  • Able to put together good-looking, outward-facing reports (especially in Excel) that can be delivered to our customers showing what we are doing
  • Excellent Verbal and Written Communication
  • Excellent Logical and Analytical Skill
  • Math Aptitude
  • Time Management and Professionalism

Other Job Requirements:

  • IT experience
  • Must be able to work on Holidays to take care of urgent tasks
  • Ability to work independently

Night Shift: 7:45 PM - 3:45 AM


  • Health Insurance
  • Provident Fund
  • Dashain Bonus, Performance Bonus, Referral Bonus
  • 15 Days PTO
  • 13 Days Govt Holidays
  • 5 Working Days per Week
  • Regular salary revision based on performance
  • Frequent team building activities

Offered Salary : $900++ per month

Applying Procedure:

Interested and qualified candidates are requested to apply with an updated Resume at [email protected] and cc at  [email protected] with the position applied. Example: Applicant Provider Outreach

Note :

  • Only shortlisted candidates will be contacted for the programming test and interview
  • Freshers are discouraged to apply
  • Keep checking inbox regularly for email notification


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