Customer Service Representative

Sajilo Sewa

Naya Bato

Key Skills: Communication Time Management Customer Service Interpersonal Skills

This job is expired 2 years, 5 months ago

Customer Service Representative

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Customer relationship
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Part Time
Job Location	:	Naya Bato
Offered Salary	:	NRs. 10,000 - 20,000 Monthly
Apply Before(Deadline)	:	Jan. 05, 2023 23:55 (2 years, 5 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than 1 year
Professional Skill Required	:	Communication Time Management Customer Service Interpersonal Skills

Other Specification

Intermediate Level (Freshers with good communication skills are encouraged to apply)
Excellent communication and writing skills in both English and Nepali
Active listening skills and interpersonal skills
Customer Orientation and ability to respond/adopt the different style of characters
Should have basic skills related to MS-Excel and MS-Word
Proficiency in Nepali and English

Timing: Day Shift (1:00 PM - 6:30 PM)

Job Description

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open to everyone who is proficient in communication methods and professional conversation.

Essential Duties and Responsibilities

Managing and handling phone call and social media leads
Assigning technicians to clients and handling orders
Maintain daily database and keep a record of customer interaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Identify and assess the customer’s needs to achieve satisfaction
Calling existing clients to take service feedback
Weekly and monthly report preparation of customer accounts and information

This job has expired.

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