Sajilo Sewa

E-Commerce/ E-Business

Customer Service Representative

Views: 2947|Published on: Dec 20, 2022

Marketing / Advertising / Customer Service

+2 more

Entry Level

Part Time

Vacancy: 1

Naya Bato|

Experience: More than 1 year|

NRs. 10,000 - 20,000 Monthly

Job Description

Roles and responsibilities of this job

We are looking for enthusiastic learners who can handle pressure and work with the team effectively and efficiently. The position is open to everyone who is proficient in communication methods and professional conversation.

Essential Duties and Responsibilities

Managing and handling phone call and social media leads
Assigning technicians to clients and handling orders
Maintain daily database and keep a record of customer interaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Identify and assess the customer’s needs to achieve satisfaction
Calling existing clients to take service feedback
Weekly and monthly report preparation of customer accounts and information

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than 1 year

Other Specification

Intermediate Level (Freshers with good communication skills are encouraged to apply)
Excellent communication and writing skills in both English and Nepali
Active listening skills and interpersonal skills
Customer Orientation and ability to respond/adopt the different style of characters
Should have basic skills related to MS-Excel and MS-Word
Proficiency in Nepali and English

Timing: Day Shift (1:00 PM - 6:30 PM)

Skills Required

Required skills for this job

Communication

Time Management

Customer Service

Interpersonal Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 10,000 - 20,000 Monthly

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Jan 05, 2023

About the organization

Sajilo Sewa

E-Commerce/ E-Business

Nayabato, Lalitpur

Sajilo Marmat Sewa (SMS), established in June 2017, is one of the pioneer tech-based service companies of Nepal based in Kathmandu valley that provides handyman services. The operation model is based on the concept of a shared economy where skilled professionals use SMS as a platform to get more jobs. Registered professionals have to follow a set of well-established service delivery process and pricing framework that ensures quality and responsive service for customers. With 28 Full time employees and 70+ freelancer professionals working for SMS, the company aims to be the biggest service marketplace in Nepal.