Techminds Network – is a truly broadband Internet and Network Service provider with the distinction in the communication industry. Established in the year 2002, with a mission to provide different value added telecom services like internet, intranet, IP-TV and Fiber Optical Lease services to corporate and home with high quality and at an affordable cost. Techminds, with its’ strong vision has been able to build a strong Fiber Optical infrastructure network all over Nepal. With its robust Fiber Optical network we are able to connect all the government Schools, Health Post, Rural Municipality, Municipality and Wards of 26 districts of Nepal.

Techminds Network – is a truly broadband Internet and Network Service provider with the distinction in the communication industry. Established in the year 2002, with a mission to provide different value added telecom services like internet, intranet, IP-TV and Fiber Optical Lease services to corporate and home with high quality and at an affordable cost. Techminds, with its’ strong vision has been able to …

Customer Service Representative-L1 Support

Views: 875 | Apply Before: 3 days, 18 hours from now

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 50 ]
Employment Type	:	Full Time
Job Location	:	Nakhu, Lalitpur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jul. 06, 2024 23:55 (3 days, 18 hours from now)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Less than or equal to 1 year
Professional Skill Required	:	Management Communication Multitasking Customer Service Interpersonal Skills

Other Specification

+2 passed or Bachelor Running
Fresher or 1 year of customer support experience.
Good Communication, Active Listening, Empathy, Patience, Time Management.
Having technical skills is a plus point.
Own a laptop and a two-wheeler with valid driver's license are given priority.

Note: Preference will be given to candidates with prior experience in ISP.

Job Description

To efficiently handle a customer's call, obtain information from the customer, and determine the difficulty the customer is experiencing.
To place the ticket under the appropriate support ticket heading.
Troubleshoot issues with the internet and IPTV.
Resolve any escalated concerns in a timely and effective manner.
Show concern for the customer and compile a report.
Appropriate escalation to the appropriate departments.
Escalate complex issues to the Team lead/ Supervisor to facilitate timely resolution.
Collaborate with team members to share best practices, technical insights, and innovative solutions, contributing to the overall expertise of the support team.

Working Hours:

Night Shift: 8:00 PM to 6:00 AM