Safalsathi Incorporate Pvt. Ltd.

Customer Service Representative (CSR)

Safalsathi Incorporate Pvt. Ltd.

Customer Service Representative (CSR)

Our 11 years journey started in 2009 from the productive industry United Soap and health care industries. We learned something from a long business trip and now a personal business trip is a birth of Safalsathi in 2018 as we discussed how to move forward, including the entire region for the youth who are always working hard to do something full of passion for the country.

It is our plan to set an example that not only a business but also a Nepali Company can become an international level retail chain, online shopping and manufacturing company, which will provide employment to thousands of young people in the country so that the farmers will get a good price and market, Nepali consumers will be able to taste the organic products of their own country can buy more than 22,000 Nepali and foreign products online and offline.
 

Safalsathi Promises to deliver an exclusive shopping experience to its customers in the country with widespread brand awareness in the market as a reliable retail chain, online shopping and manufacturing company that delivers high-quality products & ensure superior customer service and makes it a shopping destination for a growing number of people.

Safalsathi vision is to become one of the unique and a revolutionary chain in Nepal with its O2O (Online 2 Offline) business model.

Our mission & vision is to make it easy to do business all over Nepal by providing necessary tools, training, technology and mentorship to our valuable suppliers, franchise and business partners.
  • Empowering Nepalese entrepreneurs 
  • Promoting Nepal made & local farmer products
  • Providing employment opportunities

Our 11 years journey started in 2009 from the productive industry United Soap and health care industries. We learned something from a long business trip and now a personal business trip is a birth of Safalsathi in 2018 as we discussed how to move forward, including the entire region for the youth who are always working hard to do something full of passion for …

Customer Service Representative (CSR)

Views: 390 | Apply Before: 2 weeks, 6 days from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 13, 2020 23:55 (2 weeks, 6 days from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Problem Solving Organizational Ms Office Communication
Other Specification
  • Bachelor Degree in any relevant field
  • Work exposure/ past experience in related field will be an extra advantage
  • Call Center experience is strongly preferred
  • Good in Nepali and English verbal/written communication
  • Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient
  • Excellent ​people handling skills - calm, soft-spoken and persuasive 
  • Strong organization skills with a problem-solving attitude
  • Well-versed in Microsoft office tools
  • Excellent written and verbal communication skills
  • Having personal bike/scooter and valid driving license will be preferred
  • Should be flexible to work in any of the shifts

Job Description

  • Learn systems and processes as and when guided
  • Assist Digital customers with any questions or issues that arise with their accounts via phone, email, and webinars
  • Call customers to verify orders or to learn about their overall customer experience
  • Respond to customer support inquiries as quickly and accurately as possible  
  • Answer to client queries as per Standard Operating Procedure (SOP). 
  • Maintain the call quality, interaction quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis

Job Action

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