Foodmandu

E-Commerce/ E-Business

Customer Service Representative

Views: 2612|Published on: Oct 26, 2018|

Marketing / Advertising / Customer Service

Entry Level

Full Time, Part Time

Vacancy: 3

Kathmandu|

Experience: Not Required|

Not Disclosed

Job Description

Roles and responsibilities of this job

Duty Timings: Flexible Duty Hours
Salary: Basic pay along with overtime and night allowances (as per company rule)
Number of vacancy: (Full Time: 2, Part Time Evening: 1)

Scope of Role:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services

Qualification and Skills:

Having a Bachelor’s degree in management or equivalent field
Experience in customer service or hospitality industry will be a plus
Having good working knowledge of basic computer applications
Proper handling of customer and active listening to understand customer needs
Demonstrate an audible, friendly, professional and well-mannered speaking voice
Capable of dealing calmly and politely with public under stressful conditions
Ability to make logical and quick decision in difficult situation
A team player with problem solving skills
Ability to multi-task, prioritize and manage time effectively
Ability to withstand criticism and irritated people
Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers

Key Roles and Responsibilities:

Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
Handle and process online and telephonic orders,
Mobilize delivery staffs in wise, effective and efficient manner
Ensure excellent service standards and maintain high customer satisfaction
Know the client’s products and services and stay updated with the related issues
Promptly identify and resolve customer issues and follow up to ensure resolution
Contribute to team effort by accomplishing related results as needed

Specific Requirements:

Should be willing to work in evening shift
Should be willing to work in weekends and public holidays
Having a driving license and personal vehicle is a must

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Not Required

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

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Apply Before: Nov 02, 2018

About the organization

Foodmandu

E-Commerce/ E-Business

BhatBhateni, Kathmandu, Nepal

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ custmers from the widest range of 800 plus partner restaurants.

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