Duty Timings: Flexible Duty Hours
Salary: Basic pay along with overtime and night allowances (as per company rule)
Number of vacancy: (Full Time: 2, Part Time Evening: 1) 

Scope of Role:

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services

Qualification and Skills:

• Having a Bachelor’s degree in management or equivalent field
  
• Experience in customer service or hospitality industry will be a plus
  
• Having good working knowledge of basic computer applications
  
• Proper handling of customer  and active listening to understand customer needs
  
• Demonstrate an audible, friendly, professional and well-mannered speaking voice
  
• Capable of dealing calmly and politely with public under stressful conditions
  
• Ability to make logical and quick decision in difficult situation
  
• A team player with problem solving skills
  
• Ability to multi-task, prioritize and manage time effectively
  
• Ability to withstand criticism and irritated people
  
• Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers

Key Roles and Responsibilities:

• Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
  
• Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
  
• Handle and process online and telephonic orders,
  
• Mobilize delivery staffs in wise, effective and efficient manner
  
• Ensure excellent service standards and maintain high customer satisfaction
  
• Know the client’s products and services and stay updated with the related issues
  
• Promptly identify and resolve customer issues and follow up to ensure resolution
  
• Contribute to team effort by accomplishing related results as needed
  

Specific Requirements:

• Should be willing to work in evening shift
  
• Should be willing to work in weekends and public holidays
  
• Having a driving license and personal vehicle is a must