Foodmandu
E-Commerce/ E-Business

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ custmers from the widest range of 800 plus partner restaurants.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS …

Customer Service Representative

Views: 3096 | This job is expired 7 years, 9 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Central Development Region, Nepal
Offered Salary	:	NRs. 17,000 - 20,000 Monthly
Apply Before(Deadline)	:	Jan. 11, 2018 23:55 (7 years, 9 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year

Other Specification

Having a Bachelor’s degree in management or equivalent field
Experience in customer service or hospitality industry will be a plus
Having good working knowledge of basic computer applications
Proper handling of customer and active listening to understand customer needs
Demonstrate an audible, friendly, professional and well-mannered speaking voice
Capable of dealing calmly and politely with public under stressful conditions
Ability to make logical and quick decision in difficult situation
A team player with problem solving skills
Ability to multi-task, prioritize and manage time effectively
Ability to withstand criticism and irritated people
Excellent verbal and written communication skills in both Nepali and English

Specific Requirements:

Should be willing to work in evening shift
Should be willing to work in weekends and public holidays
Having a driving license and personal vehicle is a must

Note:

Male candidates preferred
Salary: Basic pay along with incentive, overtime and night allowances (as per company rule)
Day Off: 1 and 1/2 Day Off in a week.

Job Description

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services
Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
Handle and process online and telephonic orders
Mobilize delivery staffs in wise, effective and efficient manner
Ensure excellent service standards and maintain high customer satisfaction
Know the client’s products and services and stay updated with the related issues
Promptly identify and resolve customer issues and follow up to ensure resolution
Contribute to team effort by accomplishing related results as needed