Saurabh Group
Manufacturing / Engineering

Saurabh Group is mainly involved in the production of cement, steel, tea, spun yarn, PP Woven fabrics, calcium carbonates and more. Group’s trading activities are continued with imports of Konka products, citizen watch components and other Chinese products. In the fiscal year of 2016/2017, total turnover of the group exceeded NRS. 3000 crore, equivalent to‎ US$ 291 million. The group has the strength of about 4000 employees from different sectors.

Customer Service Representative

Views: 77 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Market research, Marketing communication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Tinkune, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 12, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years
Professional Skill Required	:	Research Customer Service Data Management Client Handling MS Office Suite

Other Specification

Bachelor’s Degree in Management or Related Field. Master’s preferred.
3–5 years of experience in Customer Service (preferably in Call Center, CSD or Related industry).
Smart Personality with strong communication skills.
Female Preferred
Proficiency in MS Office, MS Outlook.
Good analytical and reporting skills.
Ability to work independently with high accuracy and integrity.

Job Description

Contact dealers/clients/customers regularly to collect feedback, address concerns, and ensure timely service delivery.
Receive the feedback of the service provided by the respective sales personnel.
Coordinate with respective sales personnel to resolve client issues and follow up on pending requests.
Maintain accurate records of customer interactions, inquiries, and complaints.
Provide after-sales support by ensuring timely resolution of quality, billing, or service-related issues.
Update customers about new products, offers, schemes, and company policies as directed by the sales team.
Prepare and share periodic reports on customer satisfaction, complaints, and resolutions.
Build and maintain strong professional relationships with clients to enhance customer retention.
Support the sales team with administrative and communication tasks.
Ensure customer service standards are met in line with company policies.