Foodmandu
E-Commerce/ E-Business

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ custmers from the widest range of 800 plus partner restaurants.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS …

Customer Service Representative

Views: 598 | Apply Before: 1 week, 6 days from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 8 ]
Employment Type	:	Full Time
Job Location	:	Bhatbhateni, Naxal
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 12, 2025 23:55 (1 week, 6 days from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Less than 1 year
Professional Skill Required	:	Communication Analytical Interpersonal Skills Attention to Detail MS Office Suite

Other Specification

Bachelors running
Experience in call center or hospitality industry will be added advantage
Should be willing to work in evening shift
Should be willing to work on weekends and public holidays

Benefits

Social Security Fund
Festival allowance
Friendly and Collaborative work environment
Night and morning allowances
Salary: Attractive salary along with overtime and Night Allowances

Timings:

Full Time: 2:00 PM-10:00 PM
Part Time: 5:00 PM-10:00 PM

Note: Candidates must have a 2-wheeler and a valid driving license.

Job Description

Answer phone calls and respond to customer inquiries regarding products and services.
Recommend product or service by collecting customer information and analyzing their product and service needs.
Handle and process online and telephonic orders.
Mobilize delivery staffs in wise, effective and efficient manner.
Ensure excellent service standards and maintain high customer satisfaction.
Know the company’s products and services and stay updated with the related issues.
Promptly identify and resolve customer issues and follow up to ensure resolution.
Contribute to team effort by accomplishing related results as needed.