Codavatar

Customer Service Representative

Codavatar

Customer Service Representative

Codavatar Tech Pvt. Ltd. is a high-performing technology company powered by a team of over 300 talented professionals, working together in a collaborative, flat-hierarchy environment. We operate from a 20,000 sq. ft. modern workspace, designed to foster creativity, agility, and innovation.We specialize in turning visionary ideas into tangible products — from Proof of Concept (POC) to Minimum Viable Product (MVP) — and serve as the development engine behind global platforms such as KrispCall, Dialaxy, and Tivazo.Codavatar has been recognized as the highest taxpayer in Nepal’s ICT export category, reflecting our leadership in driving digital services at a global scale. As an ISO 27001-certified company, we maintain world-class standards in information security and operational discipline.With over a decade of experience, our principle “Results by Technology” guides our mission to deliver measurable outcomes, continuously improve capabilities, and build long-term value for clients.We are an equal opportunity employer committed to diversity, inclusion, and a merit-based culture. We offer a growth-driven environment where everyone has a voice — regardless of background, gender, or role.At Codavatar, our people are our foundation. Our growth mirrors the growth of each individual, and we continuously seek out passionate, creative, and ambitious professionals ready to shape the future of technology.Join our journey — and grow with one of Nepal’s most dynamic tech companies.

Codavatar Tech Pvt. Ltd. is a high-performing technology company powered by a team of over 300 talented professionals, working together in a collaborative, flat-hierarchy environment. We operate from a 20,000 sq. ft. modern workspace, designed to foster creativity, agility, and innovation.We specialize in turning visionary ideas into tangible products — from Proof of Concept (POC) to Minimum Viable Product (MVP) — and serve …

Customer Service Representative

Views: 145 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category : Sales / Public Relations > Sales Support/ assistant, Telesales
Job Level : Entry Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Kalopul
Offered Salary : Not Disclosed
Apply Before(Deadline) : Nov. 11, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Less than 1 year
Professional Skill Required : Communication Teamwork Customer Care Critical Thinking Attention to Detail
Other Specification
  • Bachelor’s degree completed or currently pursuing.
  • Excellent verbal and written communication; fluency in English is required.
  • Strong interpersonal skills and the ability to handle queries empathetically.
  • Willingness to work in any shift, including evenings, weekends, or holidays.
  • Ability to identify issues, think critically, and provide effective solutions.
  • Collaborate effectively with internal teams to resolve customer concerns.

Working Days: 6 days per week

Shift: Flexible (any shift)

Working Hours: 8 hours per day


Job Description

  • Provide prompt, professional, and courteous assistance to customers via chat, calls, and emails.
  • Troubleshoot and resolve customer queries related to the company’s platform, products, and services.
  • Manage customer inquiries efficiently using a CRM or ticketing system (experience preferred but not mandatory).
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Identify and escalate complex or critical issues to the appropriate team following escalation protocols.
  • Collaborate with cross-functional teams to ensure timely resolution and high customer satisfaction.
  • Stay informed about product updates, company policies, and support procedures.
  • Adapt to changing schedules and work flexibly in any shift as per organizational or business requirements.
  • Uphold a professional and empathetic approach in all customer interactions. 

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