Foodmandu
E-Commerce/ E-Business

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ custmers from the widest range of 800 plus partner restaurants.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS …

Sr. Customer Service Representative

Views: 8149 | Apply Before: 1 week from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Bhatbhateni, Naxal
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Oct. 16, 2025 23:55 (1 week from now)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than 1 year
Professional Skill Required	:	Communication Analytical Interpersonal Skills Attention to Detail MS Office Suite

Other Specification

Bachelor's completed or running
Experience in a call center or the hospitality industry will be an added advantage
Should be willing to work on the evening shift
Should be willing to work on weekends and public holidays
Should have a 2-wheeler and a valid driving license

Benefits:

Social Security Fund
Festival allowance
Friendly and collaborative work environment
Night and morning allowances
An attractive salary is offered, along with overtime pay and night shift allowances

Timings:

Full Time: 2:00 PM-10:00 PM
Part Time: 5:00 PM-10:00 PM

Job Description

Answer phone calls and respond to customer inquiries regarding products and services.
Recommend a product or service by collecting customer information and analyzing their product and service needs.
Handle and process online and telephonic orders.
Mobilize delivery staff in a wise, effective, and efficient manner.
Ensure excellent service standards and maintain high customer satisfaction.
Know the company’s products and services and stay updated with the related issues.
Promptly identify and resolve customer issues and follow up to ensure resolution.
Contribute to team effort by accomplishing related results as needed.