Extratech Education and Visa Services is seeking an experienced and motivated Customer Service Representative to join our team. This role requires exceptional communication skills, proficiency in Microsoft 365 tools, and a customer-centric mindset to deliver outstanding service.

Job Responsibilities:

1. Customer Interaction:

• Serve as the primary point of contact for clients, delivering prompt and professional assistance.
• Maintain a high level of client satisfaction through effective communication and support.

2. Compliance and Training Support:

• Ensure client documents and processes adhere to compliance standards within Australian RTO guidelines.
• Support the organization and monitoring of training programs in collaboration with RTOs, with a focus on aged care and disability support sectors.

3. Documentation and Administration:

• Manage accurate and up-to-date client records using Microsoft 365 tools.
• Prepare detailed reports, summaries, and presentations for internal and external stakeholders.

4. Collaboration:

• Work with internal teams to align customer service strategies with organizational goals.
• Collaborate with marketing to promote training and education services, particularly in aged care and disability support.

5. Problem-Solving:

• Address and resolve client concerns effectively and efficiently.
• Provide solutions tailored to the unique needs of clients in aged care and disability support services.