Yango Group

Customer Service Representative

Views: 3562|Published on: Jun 15, 2025|

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Panipokhari, Lazimpat|

Experience: Less than 1 year|

NRs. 18,000 - 20,000 Monthly

Job Description

Roles and responsibilities of this job

As a Customer Service Representative at Yango, you will be the first point of contact for potential and existing riders. You will communicate primarily via phone to onboard new users, assist with ride-related concerns, and ensure a seamless experience on the Yango platform. Your role is key to helping riders feel confident, supported, and valued.

Key Responsibilities:

A. Rider Onboarding:

Call potential users to guide them through the process of signing up and using the Yango app.
Explain app features, benefits, and promotional offers to encourage app adoption.

B. Customer Support:

Handle incoming and outgoing calls from riders regarding trip issues, payments, cancellations, and general inquiries.
Troubleshoot rider problems with empathy and professionalism, ensuring timely resolution.
Escalate technical or unresolved issues to relevant departments as necessary.

C. Follow-Up & Feedback:

Proactively follow up with riders to ensure issues are fully resolved.
Gather user feedback to help improve the app and service experience.

D. Data & Reporting:

Accurately document interactions and feedback in internal systems.
Share insights with the team to enhance service quality and rider satisfaction.

What We Offer:

Basic salary and performance-based incentives.
Dynamic and supportive team environment.
Training and professional development opportunities.
Career growth in a global tech company shaping urban transportation.

Join Yango and be a voice that moves cities.

Apply now and help riders get where they need to go—with confidence and care.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Less than 1 year

Other Specification

Minimum 6 months experience in a call center or customer-facing role preferred.
Excellent verbal communication skills.
Strong problem-solving skills and patience when dealing with users.
Ability to work in a fast-paced, target-driven environment.
Basic tech-savviness, including understanding of mobile apps and CRM tools.

Note: Candidate must have their own laptop.

Skills Required

Required skills for this job

Communication

Fast Learner

Customer Care

Interpersonal Skills

Problem-Solving Skills

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 18,000 - 20,000 Monthly

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Jun 30, 2025

About the organization

Yango Group

Yango is a leading ride-sharing app committed to making urban mobility easier, faster, and more reliable. With a global footprint and a user-first philosophy, Yango connects riders with trusted drivers using advanced technology and dedicated support. We’re looking for enthusiastic customer service professionals to help onboard new riders and solve their issues with care and efficiency.

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