Team Quest
Facility Management

TeamQuest Pvt. Ltd. (“TeamQuest” or “TQ”) was established as a start-up in 2001 to cater to the modern projection management needs of Nepal. The company has proven its strength by anticipating entrepreneurial designs, developments and inventions way ahead of their times, since its establishment. As a visionary, the company has revolutionized customer service in Nepal’s movie industry and real estate development. TeamQuest is a proud owner of the brands QFX Cinemas, Fresh Food Supplies and Goji Loyalty. TeamQuest also supports Labim Mall with its management advisory needs. The company has a dynamic team in the pursuit of a common vision of growth and business-portfolio diversification. Modern,inclusive and forward-thinking in nature, the company continues to chart impressive growth by investing primarily in consumer-centric businesses and innovative service delivery.

Customer Service Representative

Views: 219 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Lalitpur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jun. 02, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Less than or equal to 1 year

Job Description

Job Summary: The CSR ensures a smooth cinema experience by assisting guests, resolving issues, and maintaining QFX Cinemas’ service standards.
Job Title: Customer Service Representative
Employment Type: Full Time
Location: QFX Cinemas- Civil Mall and Labim Mall
Compensation Benefits: Negotiable
Reporting To: Facility Manager/Assistant Facility Manager/ Duty Officer
Tenure: 2 years (renewable)

Professional Pre-requisites

Preferred 6 months to 1 year of experience in customer service, hospitality, or cinema operation.
Excellent communication with positive attitude
Pleasant, Polite, respectful, and emotionally mature personality

Areas of Responsibility

Actively approach and assist customers to create a friendly and comfortable environment.
Proactively identify and resolve customer complaints or queries related to tickets, seating, or service experience.
Coordinate with Duty Officer and operations team for immediate resolution of in-hall issues.
Maintain a noticeable presence with the green cap to signal approachability and availability.
Routinely patrol assigned areas to monitor customer satisfaction and prevent escalations.
Collect direct feedback and conduct surveys from customers regarding their QFX experience.
Report recurring issues, trends, or suggestions to the Duty Officer or FM for further action.
Assist the ground staff in managing queues, guiding customers, and ensuring order during peak hours.
Ensure that service quality standards are upheld across customer touchpoints.
Support promotional or customer engagement activities as needed.
Focal point for Loyalty Enrollment and educate customer about QFX App and Loyalty.
Any other task assigned by supervisor/ Head of department.

Preferences

Female candidates are encouraged to apply.
Bachelor’s Degree in Hospitality Management

Note: The candidate should be willing to work on Saturdays and Public Holidays.