East West Concern
Trading - Export / Import / Merchandising

East West Concern is one of the leading suppliers of Healthcare Equipments and Consumables in Nepal.

With a legacy of excellence spanning more than 4 decades, we've been at the forefront of the healthcare industry of Nepal, dedicated to promoting and delivering cutting-edge medical equipment, technologies, services, and solutions that empower healthcare professionals and institutions across Nepal.

East West is proud to represent leading international brands to deliver the highest standards of quality and excellence. The brands we represent are Siemens Healthineers, Drager, Agfa, Karlstorz, Hillrom, Leica and more.

East West is also engaged in numerous other fields like infrastructure development, industrial sectors, with the key field of the company being the healthcare sector.

East West Concern is one of the leading suppliers of Healthcare Equipments and Consumables in Nepal.

East West is proud to represent leading …

Customer Service Representative

Views: 2101 | Apply Before: 1 day, 12 hours from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jan. 25, 2025 23:55 (1 day, 12 hours from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Management Communication Multitasking Attention to Detail

Other Specification

Should be outspoken, flexible on time, cooperative and trustworthy.
Possessing good communication and interpersonal skill.
Excellent time management skills and ability to multi-task and prioritize work.
Must Familiar with MS-WORD/EXCEL
Analytical and problem-solving skills.
Work Management skills and proper segregation of work load.
Understanding and dedicated.

Job Qualification:

Minimum Bachelors degree

Job Description

Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Maintaining a positive, empathetic, and professional attitude toward customers at all times.